General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies

Review for customer service executive

This is an appreciation post for Natasha a fido customer service representative in Toronto:@ natashaNatasha has been of great help on our call today. She gave me the best solution to my query and helped resolve the confusion I had. Additionally, she ...

Fraudulent text messages

A month ago I got a bill for over $1300 on my daughter's account and it showed she had sent over 5000 texts to the US. We asked for a fraud investigation and that text messages be turned off. they also said they will be in touch in a week. Two weeks ...

Change Primary holder

I have 3 lines in my account. I am the account holder. I wanted to transfer my account ownership to my brother who has a line under my account. I just want to change ownership and keep everything else unchanged. What is the process of that?

ishnaz by I'm a contributor level 1
  • 4 replies

overarge charges

I got charged 50$ extra in overarage charges including this online forum said australia was included to call long distance but Fido charged me and also their store associate informed me about this too Did anyone else experienced this?

jaypatel7914 by I'm a participant level 2
  • 4 replies