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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24406 Views
  • 0 replies
  • 8 likes

Does anyone have a contact number for an actual person?

Hello, i have been having problems with our account since January 2022We've spent over 30 hours on the phone with Fido since then We upgraded our plans in March 2023 and they screwed up the billingWe have been waiting since March for them to correct ...

sekwebb by I'm a participant level 1
  • 787 Views
  • 1 replies
  • 0 likes

Iphone 15 pro Pre order

Hi everyone! My name is Berfu Emre and i pre ordered Iphone 15 pro with new sim card since my current provider is Freedom. It's been 3 weeks or so , and i have not received any updates regarding the order. I have decided to cancel my order and called...

berfuemre4 by I'm a participant level 1
  • 1035 Views
  • 1 replies
  • 0 likes

not able to reached business customer support

Hi Fido Bussiness support, I am not sure if you are aware of the fact that your bussiness clients are unable to to get support? everytime i call i end up redirectred 4-5 times and go nowhere!!! you call center rouring process really sucks.... very fr...

cyb3rs3c by I'm a participant level 1
  • 1615 Views
  • 1 replies
  • 0 likes

Missing $50 referral credit

My son and I are still missing our $50 referral credits. It's been almost two months since I contacted the referral department and their response is always "we are investigating." I've been a new customer since December and am still waiting for my cr...

Gregory4 by I'm a participant level 3
  • 5808 Views
  • 11 replies
  • 0 likes