General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...



Hi I came here to report a really bad incident which happened with me today. It was regarding the call which I made to the fido customer care centre . This agent which I talked to. So, I talked to her and told her that  during the past week I talked ...

Kkapoor by I'm a Participant Level 1
  • 1 replies

Bad cell reception in port coquitlam (BC) area

Hi, our cell phone reception in our area and also parts of coquitlam is just absolutely terrible.  I have tried resetting the network on my phone, still the same issues. It's a fido phone (iphone XR from 2 years ago). And what's weird is that when I ...

oblivion00 by I'm a Participant Level 1
  • 1 replies

Home phone is not working December 5, 2021

My home phone is not working is. Today's date is December 5, 2021.I can not send nor receive calls.There is a tone. When I dial a number I get a busy signal, If someone calls me the phone automatically disconnects from the caller.Today is Sunday and ...