Is there anyway to get rid of the 30 days limitation online?

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Is there anyway to get rid of the 30 days limitation online?

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I have updated my billing address recently since I moved to a new apartment this September. Is there anyway I can get rid of this limitation online? Thank you

Accepted Solution

Re: Is there anyway to get rid of the 30 days limitation online?

Hey @jasonxia,

 

Welcome to our Community Smiley

 

Indeed, for security reasons, you won't be able to place an upgrade online for 30 days after changing the address.

 

I'll send you a PM to take a closer look into it with you.

 

 

View solution in context
Flag this to a Moderator
Message 1 of 10
1,609 Views
Highlighted
Moderator
Moderator
Solution

Re: Is there anyway to get rid of the 30 days limitation online?

Hey @jasonxia,

 

Welcome to our Community Smiley

 

Indeed, for security reasons, you won't be able to place an upgrade online for 30 days after changing the address.

 

I'll send you a PM to take a closer look into it with you.

 

 



Flag this to a Moderator
Message 2 of 10
1,603 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Is there anyway to get rid of the 30 days limitation online?

Oh thanks:) Where can we start the PM

Flag this to a Moderator
Message 3 of 10
1,601 Views
Highlighted
Moderator
Moderator

Re: Is there anyway to get rid of the 30 days limitation online?

I've sent you the PM and I've received your response, we'll continue there Smiley

 

 



Flag this to a Moderator
Message 4 of 10
1,594 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Is there anyway to get rid of the 30 days limitation online?

How did you upgrade your phone becuase i am still not able to upgrade because of 30 days limitation?

Flag this to a Moderator
Message 5 of 10
1,452 Views
Highlighted
Former Moderator
Former Moderator

Re: Is there anyway to get rid of the 30 days limitation online?

Hey @Gurleen1

 

I'll send you a PM so we can take a look at the details together! 

 

Talk soon🙂



Flag this to a Moderator
Message 6 of 10
1,436 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Is there anyway to get rid of the 30 days limitation online?

Ok but what is PM

Flag this to a Moderator
Message 7 of 10
1,429 Views
Highlighted
Moderator
Moderator

Re: Is there anyway to get rid of the 30 days limitation online?

Hey @Gurleen1

 

A PM is a private message.  You can access them by clicking on your profile picture at the top of the page and then clicking on the little envelope! Smiley



Flag this to a Moderator
Message 8 of 10
1,426 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Is there anyway to get rid of the 30 days limitation online?

I have this limitation as well. Can I also get a PM to proceed with this?

Flag this to a Moderator
Message 9 of 10
1,147 Views
Highlighted
Moderator
Moderator

Re: Is there anyway to get rid of the 30 days limitation online?

Hey @rsordi

 

Welcome to the community Smiley

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



Flag this to a Moderator
Message 10 of 10
1,146 Views