Is there anyway to get rid of the 30 days limitation online?

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I'm a Participant Level 2 jasonxia
I'm a Participant Level 2

Is there anyway to get rid of the 30 days limitation online?

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I have updated my billing address recently since I moved to a new apartment this September. Is there anyway I can get rid of this limitation online? Thank you

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Re: Is there anyway to get rid of the 30 days limitation online?

Hey @jasonxia,

 

Welcome to our Community Smiley

 

Indeed, for security reasons, you won't be able to place an upgrade online for 30 days after changing the address.

 

I'll send you a PM to take a closer look into it with you.

 

 

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Solution

Re: Is there anyway to get rid of the 30 days limitation online?

Hey @jasonxia,

 

Welcome to our Community Smiley

 

Indeed, for security reasons, you won't be able to place an upgrade online for 30 days after changing the address.

 

I'll send you a PM to take a closer look into it with you.

 

 



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I'm a Participant Level 2 jasonxia
I'm a Participant Level 2

Re: Is there anyway to get rid of the 30 days limitation online?

Oh thanks:) Where can we start the PM

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Re: Is there anyway to get rid of the 30 days limitation online?

I've sent you the PM and I've received your response, we'll continue there Smiley

 

 



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I'm a Participant Level 2 Gurleen1
I'm a Participant Level 2

Re: Is there anyway to get rid of the 30 days limitation online?

How did you upgrade your phone becuase i am still not able to upgrade because of 30 days limitation?

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Former Moderator FidoJo
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Re: Is there anyway to get rid of the 30 days limitation online?

Hey @Gurleen1

 

I'll send you a PM so we can take a look at the details together! 

 

Talk soon🙂



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I'm a Participant Level 2 Gurleen1
I'm a Participant Level 2

Re: Is there anyway to get rid of the 30 days limitation online?

Ok but what is PM

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Moderator
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Re: Is there anyway to get rid of the 30 days limitation online?

Hey @Gurleen1

 

A PM is a private message.  You can access them by clicking on your profile picture at the top of the page and then clicking on the little envelope! Smiley



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I'm a Participant Level 1 rsordi
I'm a Participant Level 1

Re: Is there anyway to get rid of the 30 days limitation online?

I have this limitation as well. Can I also get a PM to proceed with this?

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Re: Is there anyway to get rid of the 30 days limitation online?

Hey @rsordi

 

Welcome to the community Smiley

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



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