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Is there anyway to get rid of the 30 days limitation online?

jasonxia
I'm a Participant Level 2
I'm a Participant Level 2

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I have updated my billing address recently since I moved to a new apartment this September. Is there anyway I can get rid of this limitation online? Thank you

15 REPLIES 15

steven24
I'm a Participant Level 1
I'm a Participant Level 1

I have the same issue with the 30 days, am I still able to buy a new phone? Thanks!

Hey @steven24

 

You will need to wait past 30 days to be able to order a new phone online if you have changed your address. This limitation is in place to protect our customer's accounts from fraudulent activities.

 

If you have any other questions, you can reach out to us through these channels

 

 



Gavinz
I'm a Participant Level 1
I'm a Participant Level 1

I have the same issue, would it be possible for someone to help me as well? Thanks!

Hey @Gavinz !

 

I've replied to the PM you sent us, so we can continue there. Smiley



kokoma
I'm a Participant Level 1
I'm a Participant Level 1

I have the same issue. Could you PM me please? Thanks. 

Hey @kokoma

 

Welcome ot the community!

 

 

We will send you a PM and continue there. 😊  

 

Talk to you soon! 



rsordi
I'm a Participant Level 1
I'm a Participant Level 1

I have this limitation as well. Can I also get a PM to proceed with this?

Hey @rsordi

 

Welcome to the community Smiley

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon!



FidoClaudia
Moderator
Moderator

Hey @jasonxia,

 

Welcome to our Community Smiley

 

Indeed, for security reasons, you won't be able to place an upgrade online for 30 days after changing the address.

 

I'll send you a PM to take a closer look into it with you.

 

 



jasonxia
I'm a Participant Level 2
I'm a Participant Level 2

Oh thanks:) Where can we start the PM

I've sent you the PM and I've received your response, we'll continue there Smiley

 

 



Gurleen1
I'm a Participant Level 2
I'm a Participant Level 2

How did you upgrade your phone becuase i am still not able to upgrade because of 30 days limitation?

FidoJo
Former Moderator
Former Moderator

Hey @Gurleen1

 

I'll send you a PM so we can take a look at the details together! 

 

Talk soon🙂



Gurleen1
I'm a Participant Level 2
I'm a Participant Level 2

Ok but what is PM

Hey @Gurleen1

 

A PM is a private message.  You can access them by clicking on your profile picture at the top of the page and then clicking on the little envelope! Smiley