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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Overage charge does not match what agent sees on their end
I was asked to submit this photo here for proof that my account shows $5/100MB for data overage charges. The Fido agent sees $15/100MB on their end which is what they are trying to charge me for which I was never notified of.
Order not arrived at store
I made an order for a new device. Fido says "Order is awaiting store confirmation". The store from where I am supposed to pick up says "we haven't received such an order". Both sides expect me (their customer) to resolve the deadlock. Anyone here w...
Poor Customer service!
I have been a FIDO customer for close to ten years. Two days ago I contacted FIDO's impersonal customer service and arranged for a "call back" Ttonight at 7:00 I recieved a text from FIDO at 6:30pm reminding me of the call back and telling me that I...
Reduction of 50 GB to 31 GB during 1s
Please explain me about reduction of my data without any use. It shocked me!!!
Resolved! Didn't receive Refer a Friend credit
Hi,I referred my friend last December, and when I contacted the Fido team about the credit on April 2023, they told me that it is under investigation, and till now no response. How can I avail myself of this credit? Can someone help?
