General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

outage-cover.jpg

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Best buy sales rep lied

When I bought my phone. Best buy staff said I am financing the phone and its not a contract, separate from my plan. 1 year later phone breaks and fido charging me 330 bucks extra to break the contract I never agreed to. I asked to see my contract I s...

Arms999 by I'm a Participant Level 2
  • 745 Views
  • 5 replies
  • 0 likes

Resolved! Long distance Over charges

I received a bill of 1100 CAD showing international calling over charges. When I spoke to customer service they are saying my 24-month international calling promotion is expired, but I was told this is with the plan there is no expiry. I didn't even ...

NA111 by I'm a Participant Level 1
  • 390 Views
  • 1 replies
  • 0 likes

Brightstar is a horrible company that will scam you

DO NOT PURCHASE DEVICE PROTECTION FROM BRIGHSTAR, IT IS A SCAM. Brightstar is one of the most horrible and inept companies I have had to deal with. While trying to acquire a replacement phone, not only did they charge a processing fee when replacemen...

GamerDP by I'm a Participant Level 2
  • 612 Views
  • 3 replies
  • 0 likes

Not worth it on BRIGHTSTAR

It's a scam to be in brightstar phone insurance... Not worth it... It only caused me so much stress and headache and more money. The sad part is Fido can't do anything about it even of they are affiliated with them which for me is a disappointment. I...

AizaB by I'm a Participant Level 1
  • 335 Views
  • 1 replies
  • 0 likes

Resolved! Winback Call

Hi there, I switched to another provider recently, but I still have another line with Fido still and I did receive a call from the winback team. Is it possible to get the winback team to call me back? If their able to give my family member a good pri...

Meh12 by I'm a Participant Level 3
  • 2096 Views
  • 13 replies
  • 0 likes