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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23739 Views
  • 0 replies
  • 8 likes

Complaint regarding follow-up and service at Fido E-Solutions

To who is may concern, I am writing to express my dissatisfaction with the service provided by your Specialist, Jobanpreet, on March 7th, 2023, and would like to bring to your attention the inconvenience caused to me due to the delay in addressing my...

WYL by I'm a participant level 2
  • 670 Views
  • 2 replies
  • 1 likes

Payment with canadian prepaid credit card

Credit department agent claimed Fido does not accept any prepaid Mastercard cards, and abruptly ended conversation without helping, after being mentioned that official Fido website stated that "All Canadian prepaid cards are accepted, except: Prepaid...

deoliveirap by I'm a participant level 1
  • 453 Views
  • 1 replies
  • 0 likes

Resolved! Fine and dandy, gotta say, glad i'm with fido!

I just feel really happy to be with a company that is fido, than other providers and the way I was treated.Thru all that's being said and being done, my hat is raised to management of fido, because I had a hard month last thing I wanted was loosing m...

Resolved! Fido's CEO's email address?

I want to talk to Fido's CEO and tell him about some of the worst experiences I have with Fido's customer service. I have been Fido's customer for last 13 years but I believe the level of customer service is getting worst day by day. I would apprecia...

alirukh by I'm a visitor
  • 8809 Views
  • 15 replies
  • 5 likes

Resolved! Prizes real or fake

I have been  a fido customer for maybe 10+ years. At first I would do the contest regular over the years I have slowed down quite a bit. Not once have I won anything so I'm starting to think it's fake. Fido gets You play just to give one hope that th...

Chris1504 by I'm a participant level 3
  • 951 Views
  • 1 replies
  • 0 likes