General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! lower my monthly bill please

I keep getting an offer of additinal GB and of course that would make increase my bill. Why can't Fido offer to lower my monthly bill and reduce my GB. Why offer additional Gb to tour customer where Fido can obviously see that customer is only using ...

saleira by I'm a participant level 1
  • 1 replies

Resolved! Fixed term contract terminated with no notification

I recently got a huge bill of $470 on account of long distance calls for which I had never been charged ever since I first got this number. So, I contact the customer care, really believing they would help me and boy, was I wrong! They tell me the in...

gh89 by I'm a participant level 1
  • 1 replies

Insanely Annoyed With Support

Okay, So my husband was excited to upgrade his phone, placed the 943 down payment. I wanted to change the address, and so they cancelled to do so, ended up not being able to, and now can't reorder the phone at all without placing more money down. I'v...

Synn1 by I'm a participant level 1
  • 1 replies

Resolved! How to turn on or off roaming on call

I am looking to enable roaming for one day when I am going to USA. I want to know how to enable/disable this on my number?is it something to enable on phone or call Fido to activate.