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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Resolved! Annual Prepaid Plan

I have a prepaid plan, $100 for 400 minutes per year. What happens if I run out of minutes before the end of the year?

Annephone by I'm a participant level 1
  • 866 Views
  • 3 replies
  • 0 likes

Live chat is not working

For several days, every time I want to chat with an agent, there is a message that you are reaching us out outside of our business hours; however, I contact them during business hours (tried mornings, daytime, evenings). How can I reach out anyone?

TetianaB by I'm a participant level 2
  • 1019 Views
  • 4 replies
  • 0 likes

Wrong transferring

Yesterday I changed my prepaid account to postpaid and received an SMS about transferring the number. At first, I ignored it, but then I received sms about failed transferring. At this moment, I panicked and sent a new request for transferring by the...

barefooton by I'm a participant level 2
  • 706 Views
  • 4 replies
  • 0 likes