General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png

Resolved! Horrible service leaving fido

I opened an account for my son did everything on line not to pay the $45 charge. When I went to the fido store to pick up the sim card as I was instructed to do. The manager came out and asked me if they could set up my account.. I said sure as long ...

Andreia1 by I'm a participant level 2
  • 2074 Views
  • 6 replies
  • 0 likes

Poor customer service.. wasted 30 min No single voice.

I want to complain about my parcel. I reached out to customer service 3 times, as my parcel stuck in a small town because of address correction, I called and had a lady representative, we had a discussion about it in 5 min, then she left for some rea...

Bhautesh by I'm a participant level 2
  • 706 Views
  • 3 replies
  • 1 likes

Call forwarding without access to the phone

I would like to forward my calls to another local phone number but my phone is malfunctioning and I can't enter the code. There is a Fido moderator (@FidoNick) that said in the forum that someone at Fido could do this manually. I tried over the chat ...

Yomamasofat by I'm a participant level 1
  • 415 Views
  • 1 replies
  • 0 likes

Phone has been shipped to wrong address twice

I am incredibly disappointed in the customer service with FIDO. I ordered a phone around a week ago and it arrived with scratches on the front screen. I asked for an exchange and when confirmed the address I wanted it delivered to with the customer s...

vanshajn1 by I'm a participant level 3
  • 921 Views
  • 7 replies
  • 0 likes