Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Customer care abuse
Dear Customer Care,I hope this message finds you well. I wanted to bring to your attention the recent experience I had while trying to resolve an issue. I have been in contact with your customer care team and, unfortunately, I have been transferred t...
Repeated Bait and Switch
I've been quite frustrated the last few times I've tried to make changes to my plan. I'm not sure whether this forum is actually monitored by anyone at Fido, but hopefully someone will see this and address what appears at this point to be a systemic...
Resolved! Call back from customer service
scheduled a callback for 11am - nothing, called and went thru askjack thing again to schedule a callback for 12pm - nothing, didnt receive a single call from fido. i need to speak to someone asap, can you please have someone contact me?
WINBACK OFFER NOT APPLIED
I got a call last tuesday MAY 23 2023 from the winback team. They offer me 2 discounts to go back to FIDO as I recently cancelled my account with them.This is the plan that she offered to me20GB BYOP for $80Here are the supposed discounts:$25 - this ...
Can not reach wingback team
IHello,I recently received a call from FIDO from winback team and I transfered my 4 numbers to FIDO. However I did not receive SIM card for the 4th line. So the process is incpmplete now amd I can not reach the winback team to transfer the 4th numbe...
