Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
International bank double authentication SMS and calls not received
I have an account in a european bank. They use to send me SMS for double athentication, which was working fine until it just didn't (like last year maybe). Then they changed it to receiving automatic calls instead of SMS, which was then working fine,...
Resolved! How do you pay a phone bill with a negative value?
I recently bought a new phone and got a $60 credit for the first month. At first, my next bill was $56.50, but when I went to pay it a few days later I saw the value had changed to -$3.50. When I try to pay the bill, it will not allow me because it i...
Charged amount not the same as agreed upon
I was told some amount before activating the new lines... My bill is different than what I was told... Customer care said I can't do you have to pay... no one is there to help or find the recordings on what was promised... poor transparency n thief a...
Resolved! FIDO MACC
hi team, i am extremely disappointed and dissatisfied with your service yesterday at may1 my money was deducted from my debit card automatically without even me knowing and using your service. it says fido macc i want my money back this is so frustra...
Resolved! Scam warning
Just a heads up to everyone. I just received a very realistic phishing email claiming to be from Fido. If you get it DO NOT follow any links. Use the MyAccount app or go directly to Fidos website. Quick edit before someone asks. I use automatic paym...
