Hi, I cancelled my internet account on Jul 12, 2023, and as of Sep 14, 2023 i still didn't receive a cheque for my credit balance. I see many similar messages on this forum and it is disturbing!. Please let me know when you are going to send the cheq...
You can't, and I doubt FIDO really cares either. I simply put my phone in "Do not disturb" mode 24/7 and only allow calls from my contact list to come through. I see no other way of ever stopping these spam calls.
Good luck my friend!!!. I am just having a very frustrating chat with an online cust.rep right now because I was given a callback link for a voice call but when i tried to set-up a time it said: "No callback time is available". Trying to reach a re...
Hi Alex, Yes, I spoke to a customer service rep via chat. He first said that "I need to apply for a refund if i have a credit balance, and that's company policy". He obviously didn't know what he was talking about. The web site help pages and ASKJACK...
re: "I will seriously consider changing providers."That's a very vise consideration. Customer service recently hit rock bottom with FIDO and they have some frustrating practices like not paying credit balances on cancelled accounts on time and withou...
That is not true, the help pages say that the refund will be automatic and paid in 4-6 weeks. It doesn't say "can take up to 3 months". When I contacted a customer rep today he said that "I have to ask for a refund! before a cheque is issued. It's a...
