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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Upgrade phone only not plan but give upgraded phone to another family member
I want to take adavantge of an offer to upgrade my phone with a new two year agreement , when I get the phone I want another famil member to use that phone and I will continue to use my existing phone . Will this be possible .?My other family member ...
Keep old number
Awful service when trying to get new plan,old account cancelled, sent to collection agency, but paid in full ...trying to see if I even want to come back to Fido,do I have to get new phone number,also kid at Kiosk asked me twice about device protecti...
Have not received my new phone
Hello,I upgraded to an iPhone 14 on August 1. I chose to pick it up locally. I still have not received any info about pick up or that it's in process. Any suggestions?Also, daily my calls are dropped. This is happening over and over. Is anyone else e...
Customer care abuse
Dear Customer Care,I hope this message finds you well. I wanted to bring to your attention the recent experience I had while trying to resolve an issue. I have been in contact with your customer care team and, unfortunately, I have been transferred t...
Repeated Bait and Switch
I've been quite frustrated the last few times I've tried to make changes to my plan. I'm not sure whether this forum is actually monitored by anyone at Fido, but hopefully someone will see this and address what appears at this point to be a systemic...
