General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Apparent cancellation of all past pre-paid plans.

I have two emergency cell phones that rarely get used but I figured the $100 a year each was good insurance. One was with Virgin and the other is with Fido.I just discovered that Virgin cancelled my pre-paid $100 yearly plan over a year ago without n...

unawerned Reps

Hi,It is surprising how tech support representatives are not aware of the offers available. I had to (866) 271-3436 number and the reps were arguing and giving misleading information about the available offers. The funny thing is that they changed th...

Resolved! Port out from fido within 15 days of activation

I ported to fido couple weeks ago at best buy store and the representative put me on a wrong phone plan than what was promised. I realized this after receiving the first bill and bestbuy cancelled the phone plan and put me on BYOD and changed me a co...