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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! cancel plan

i dont have time to call fido, as the helpline is often busy and i need to wait on the phone for an hour for a representitive to assist me so maybe ill get some answer here. i bought an iphone with a 2 year plan contract at fido in august 2020. every...

mb0440 by I'm a Participant Level 1
  • 540 Views
  • 2 replies
  • 0 likes

Credit of $143 is not received

Hi, I added a phone to my existing line which is with Fido for about 17 years. The offer which I used was "$188 with a new activation online of select phones with Fido Payment Program on a Data, Talk and Text plan, you'll get a $143 bill credit and w...

k1saxena by I'm a Participant Level 2
  • 361 Views
  • 3 replies
  • 0 likes

Change name on account

Hi All, I'm a new customer to Fido and already frustrated before first billing cycle. Bought my sim from loblaw mobile shop the teller updated my name wrong for account opening and didn't even give me any contract/ agreement also as a print out. This...

Santhosh92 by I'm a Participant Level 2
  • 238 Views
  • 2 replies
  • 0 likes

Win back team don’t call me back

Hi there They called me on last Wednesday and that time I'm busy tell them to call next day but until now I still don't receive a call back. Is any way to get them? Please help me also I got email offer more than 2 weeks ago but can't do nothing

destinypooh1 by I'm a Participant Level 2
  • 174 Views
  • 1 replies
  • 0 likes

Activation Fee?

Hi, I joined Fido just this past month and received my first bill, but there is a $45 activation fee? I thought it was waived when activating online? I did the whole set up online. The only time I called Fido was because my phone was blacklisted befo...

jynnn by I'm a Participant Level 1
  • 198 Views
  • 1 replies
  • 0 likes