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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Last...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. Fido XTRA’s Athleta Contest (December 30, 2021 -...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Resolved! cancel plan
i dont have time to call fido, as the helpline is often busy and i need to wait on the phone for an hour for a representitive to assist me so maybe ill get some answer here. i bought an iphone with a 2 year plan contract at fido in august 2020. every...
Credit of $143 is not received
Hi, I added a phone to my existing line which is with Fido for about 17 years. The offer which I used was "$188 with a new activation online of select phones with Fido Payment Program on a Data, Talk and Text plan, you'll get a $143 bill credit and w...
Change name on account
Hi All, I'm a new customer to Fido and already frustrated before first billing cycle. Bought my sim from loblaw mobile shop the teller updated my name wrong for account opening and didn't even give me any contract/ agreement also as a print out. This...
Win back team don’t call me back
Hi there They called me on last Wednesday and that time I'm busy tell them to call next day but until now I still don't receive a call back. Is any way to get them? Please help me also I got email offer more than 2 weeks ago but can't do nothing
Activation Fee?
Hi, I joined Fido just this past month and received my first bill, but there is a $45 activation fee? I thought it was waived when activating online? I did the whole set up online. The only time I called Fido was because my phone was blacklisted befo...
