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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23982 Views
  • 0 replies
  • 8 likes

Fido winback team lies on face

Recently I moved from Fido to another company as they were providing a contract buyout plan after moving I received a call from the winback team and offer that they will waive my device's contract remaining balance. So I moved back but it was just a ...

ronak5 by I'm a participant level 1
  • 526 Views
  • 1 replies
  • 0 likes

Scam

 I can't even breathe because of how pissed off I am. I have been a Fido customer for maybe three years now and Every. Single. Time. I come to Mexico I have the same freaking problem. I get charged insane amounts for Roaming. Year one I accepted it b...

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AaronPR by I'm a participant level 1
  • 992 Views
  • 2 replies
  • 0 likes

the wrong message from 89001,

Received message from 89001 "Hi, it’s Fido! As of 11:59pm ET yesterday, you have incurred $67 of long-distance charges for calls to the United States, for the mobile number 416-827-8858." I never make any long distance call? try to cal number 1888048...

beckyzb by I'm a participant level 2
  • 799 Views
  • 1 replies
  • 0 likes

Complaints with live chat specialists

Hi, I was wondering if there is a place to voice my concerns/complaints to fido with a live chat specialist. I was given wrong information by the specialist and when I attempted to request a supervisor, the specialist did not allow me to speak with o...

haven1130 by I'm a participant level 1
  • 507 Views
  • 1 replies
  • 0 likes