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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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missing monthly bill

In my account profile, I am not able to find my past bill from February to June 2021.It seems to be not available ever since i switched to pre-authorized payment.when i contacted customer service, they say that my bills have been paper billing that i...

syo57341 by I'm a Participant Level 3
  • 644 Views
  • 6 replies
  • 0 likes

Resolved! Reactivate cancelled account

My Fido account was cancelled automatically in April due to late payment since I'm currently outside Canada and didn't notice about the notification. I'm sorry about that and just payed all bills I owed. I wonder if it is possible to reactivate the a...

Eric730 by I'm a Participant Level 1
  • 875 Views
  • 2 replies
  • 0 likes

Can I get a refund for my negative bill?

Hello, can someone please help me here, I have left Canada permanently and have been sent a bill for minus $21, since I left in the middle of a billing cycle. Can I get this money refunded? Thanks. 

pravski by I'm a Participant Level 1
  • 269 Views
  • 1 replies
  • 0 likes

Resolved! Do I need a plan to receive text messages overseas?

Hi, some help here please. I saw on community boards here that we can receive text messages with Fido overseas. But the problem is I´m traveling for more than 2 months. Do I need a monthly plan to receive text messages, or can I just be on a pre-paid...

MauricioMP by I'm a Participant Level 1
  • 2624 Views
  • 3 replies
  • 0 likes