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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23682 Views
  • 0 replies
  • 8 likes

Resolved! Need to file a complaint

I am deeply hurt and upset after dealing with a Fido customer resevice representative from the credit adjustment section. I want help to file a complaint ASAP and would like a strict action to be taken as a consequence for hindering my mental health....

Afreendamani by I'm a participant level 1
  • 748 Views
  • 2 replies
  • 1 likes

How to get back $50 from FIDO or add it to my balance?

From my BMO account pais 50 $CAD on March 6th to my prepaid account. It never came to my prepaid balance. After some time, week or so, called support and the representative promised to send back this amount to my CC registered with FDO. It is now mor...

mpavlov by I'm a participant level 2
  • 516 Views
  • 1 replies
  • 0 likes

Resolved! spam going direct to voicemail

Just switched from Bell to Fido but am now getting numerous voicemail spam without getting a missed call. Very annoying. Wife's phone doing the same. This did not happen with Bell. 

BBG by I'm a participant level 3
  • 21432 Views
  • 24 replies
  • 1 likes

Fido waiving data overage fees between April 4th and 16th

According to this post, Fido is waiving data overage fees between April 4th and 16th What if I have overage data protection and can't go beyond my data limit without my services being paused?Can I manually add gbs of data from now until apr16th and b...

FCan by I'm a participant level 2
  • 651 Views
  • 2 replies
  • 0 likes