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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Waiting for winback verification team's call after signing up
Last week I accepted the offer from the winback team with two lines and two devices. Now, the latest note on the file says that winback verification team will call me to confirm the device price. It's been a week since this note was put on the file ...
Resolved! Suspending phone line
How can I temporarily suspend a phone line and suspend the monthly device fee as well?
Resolved! Can I have a duplicate SIM card for my second phone?
Hello. I have two phones that I use interchangably. Can I have a duplicate SIM card for my second phone, so that I dont have move my SIM card from phone to phone each time? Thank you.
Voicemail
I've been trying to set up voicemail on an Android (Google Pixel 6 Pro) phone but nothing seems to work. It's the second line on this account, and it has the "Mini voicemail" add-on. I tried several different numbers in Phone>Settings>Voicemail>Adva...
Horrible customer service to loyal long-term customers
Just want to also raise concerns about the awful customer service. I've been with Fido for almost 10 years. My sister has been with Fido for less and yet she's able to have a plan where she pays less than me but gets 10x the data. When I called custo...
