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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23669 Views
  • 0 replies
  • 8 likes

Wrongly charged

I canceled my plan in the month of December 2022 and yet I got a message on April 2023 that my account has been activated for roaming, I have not been using any services and even paid the due amount yet I'm getting billed. I have no idea how to conta...

mehullespaul by I'm a participant level 2
  • 519 Views
  • 3 replies
  • 0 likes

Resolved! Unhappy Customer

Hello Fido , as a fairly new immigrant to Canada and getting your network as my first sim card, I am not happy with your services. I feel you guys need to do more to educate someone who is not familiar how Caanada mobile data plan works and offer the...

Ifynwanyioma by I'm a participant level 1
  • 477 Views
  • 1 replies
  • 0 likes

Resolved! TAX INCREASE

I noticed my bill went up by $3.36 this month, I didn't get any warning that my base price was going up from $58 to $61 dollars.  Doesn't Fido usually let your customers know of a rate increase?

Marnz by I'm a participant level 2
  • 486 Views
  • 1 replies
  • 0 likes

I would like to transfer my SIM card to an eSIM.

Hi, I would like to install an eSIM on my new iPhone 14 Pro, coming from an iPhone 7. However, transferring isn't available on this device. Is there a substitute way of obtaining a QR code? Also, how much will it cost, and can I get it online without...

Sungbae by I'm a participant level 1
  • 847 Views
  • 1 replies
  • 0 likes