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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Data slowdown in Newboro Ontario area

There is a daily data download rate pattern in the Newboro Ontario over LTE service.  The early mornining service is fine, then it suddenly drops off about 7:45 AM, to about 0.5 mps download, 0.4 mps upload.  That rate cannot even support streaming a...

dpmclaren by I'm a Participant Level 2
  • 223 Views
  • 1 replies
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Lynn Canyon No Internet

I visited Lynn Canyon today and Fido had no LTE data. Internet just work work. I did so coverage and network bars on my phone was 2-3 bars. But no internet. I wonder why? Was there an outage? @fido please can you fix this? Internet helps me pay for p...

Parag_Shah by I'm a Participant Level 1
  • 454 Views
  • 1 replies
  • 0 likes

Set up service fee

I purchased a byop plan onlin through fido.ca directly, and received a email of charging with the set up service fee. Will i get that service fee refunded once i actually acitvated the sim in my phone?please email me to let me know whether this fee w...

Cindy00 by I'm a Participant Level 3
  • 688 Views
  • 6 replies
  • 0 likes

Overcharge and no customer service

I had a surprise on my bill with an overcharge, so I decided to call customer service at 20h30, I spoke to an agent and she put me on hold to "see what she can do" . It is know 21:40 and I'm positive that I'm on hold when the agent left home and forg...

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Dovakhina by I'm a Participant Level 1
  • 212 Views
  • 1 replies
  • 0 likes