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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24196 Views
  • 0 replies
  • 8 likes

A new low for FIDO, but I am not surprised at all!...

After I canceled my Internet Account with FIDO, it took many months and a lot of frustrating hrs to get my refund cheque for a credit balance on my cancelled account.  It was supposed to be automatic but in fact it was anything but. Basically I had t...

Ray_A by I'm a contributor level 1
  • 1002 Views
  • 1 replies
  • 0 likes

Can't get My Account to work, support is less than useless

Can't get into my account... Page is "under maintance" for the past month now. I know it's not true because it's been accessed by boatloads of other Fido account holders.Not my browser as it doesn't work on my phone, doesn't work on the website on my...

Shinru by I'm a participant level 1
  • 685 Views
  • 1 replies
  • 0 likes

Resolved! Phone calls from Fido chinese message depart

I accidently answer one call 1 888- 481-3436 and blocked all  other numbers 1 888 481 2814.  It's annoying and i received calls several times almost every day.  I am not chinese and I have nothing to do with their service

sali4 by I'm a participant level 1
  • 7637 Views
  • 6 replies
  • 0 likes

Winback fraud

I have moved to another provider, and then I got phone calls. Winback offered better deal. So I switch back to fido. When I see the bills, it is different from what I was told i also received an email with copy of the deal that i am going to get.I ha...

H0888 by I'm a participant level 1
  • 865 Views
  • 1 replies
  • 0 likes

Resolved! US Roaming

Hello,  I was in US /NYC for ~12 days last month, and as per roaming I was charged ~$12 per day, which is acceptable, but I was NOT able to make calls to either Canadian numbers, or the any cellular number in India, even though I have a long distance...