Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
why is cell phone rate going up even thought i am under a contract ?
Hello Fido I been a customer for over 10 years. Always pay my bill on time never missed a payment. dont belive me look at my account. My last bill i just payed says my rate for my plan is 65$. Today in the app and web site says my current rate is 68$...
International call overcharge
Hello,Just wondering if the call was not actually established, like the line was occupied on the other end, no voicemail. The call just ended with the busy tone, Fido is still charging 1 minute on each call. Is that reasonable?
Resolved! Someone please explain
Why does my profile says "Im helpful level 1" ? I have seen other profiles saying "Im a controbutor level 1" or level 2 what makes me helpful instead of a contributor and why the level numbers?
Resolved! Don't get your friend (and yourself) into a scam "Refer-a-friend"
I have referred a friend back in September 2020, my friend has been follow the instructions and I got an email saying I'm qualified for 1 month free service now, but now it's mid-January 2022 and I still not getting my credit yet. I've been calling f...
Bill payment error
I paid my bill last friday march 31 using my fido app i received an error and check my bank account it already deducted but still no confirmation. i don't want to pay again. can somebody help me with this. i've been paying my bills using fido app for...
