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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Canada/US plan
Hi. Just bought a new phone with the 40gb Canada/US plan. When I travel to the US, is there anything I have to do in the settings to ensure that the US side of the plan kicks in or is it seamless - I will connect to the US network and all will be g...
Resolved! Plan upgrade for existing customers suck!
I'm an existing customer with a BYOD plan of $42 for 4GB. My wife was on the same plan till she was able to upgrade to a $44 for 40GB plan (she did buy her phone form a Fido store). I however do not get that option to upgrade to that plan. The cheape...
How long to get a SIM card bought online
Bought online to pickup at the nearest store. At the store they saw the order but it wasn't ready for pickup. They suggested coming back before the store closed that evening. 3 days later still no email to confirm order has been processed. He had...
Long Distance Charges Disputes
I have been with for FIDO for more than 15 years now and having 3 phone lines in use under the account.I have been a very happy FIDO customer UNTIL the email I received yesterday night..... As a perk for the 2nd phone line, FIDO gave me an 1000 inter...
Same plan, different rates?
Can someone explain to me how this is legal? Its the exact same plan offer but with different fake prices. There is no terms or anything on the BYOD new price, its simply the price anyone gets, so why wouldn't I be offered the same price for a custo...
