General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

No referral bonus, terrible customer service, don’t honour plan incentives

I was told I would receive a call back from someone about the referral bonus after following up for months. No call. I have spent hours now on the phone with FIDO always being told different things and promises. Fed up. I get transferred to a 'manage...

Can't access my FIDO voicemail - help!

I tried to go into my FIDO voicemail today, and all there is a beep and then I get disconnected. Iam able to make calls out. Can someone at FIDO please help me? Thanks!

Resolved! Roaming time count

Just wondering, how does Fido Roam count days? On one page, it says by calender days, but some other forum responses say it's by 24-hour periods. Say, if I start roaming in the US at 7pm on Friday and get back into Canada at 5pm on Sunday. How many ...