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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Charged FaceTime Audio as a regular call

Hello, I received my bill today and it included long distance charges because my iPhone didn't do the call as a FaceTime audio but instead as a regular call. I had not had this happen before and there was no warning to tell me that this would be a lo...

icarlo by I'm a Participant Level 1
  • 1729 Views
  • 2 replies
  • 0 likes

Resolved! Complaint about data package update

I am a new student to apply for a Fido cell phone number on Aug.27. I didn't make sure if the 10GB package was too much for me, While I chose data package. The specialist in the store recommended me to choose 4GB at a cheaper price $45. He said if th...

njshunan by I'm a Participant Level 2
  • 578 Views
  • 5 replies
  • 0 likes

Order Confirmation not received

Hi,I placed an order online at aorund 9pm to order a new phone and changed to a new plan but haven't received an email confirmation. Wanted to make sure that my order has gone through successfuly. Thanks.

kimZ by I'm a Participant Level 1
  • 221 Views
  • 1 replies
  • 0 likes

Bad experience please never use fido

It first very bad experience in my life. I upgrade my plan last month 137$ This month they sent me 209$ bill to my account. They told me one month ago you had every thing same with this plan. Millwood town Center customer representative told same thi...

Puneet1 by I'm a Participant Level 1
  • 193 Views
  • 1 replies
  • 0 likes

second date SIM card

I have a plan that includes 14 GB of data per month. I have a 2nd  device that needs to connect to the web and update some information a few times per day. Is there a way to get a second SIM card and use the data from my plan?

mabuabed by I'm a Participant Level 2
  • 493 Views
  • 6 replies
  • 0 likes