General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

fido winback team left me after processing half order

Hi all, i was reached out by winback team when i moved to virgin, and they suggested a plan that i liked.i asked them to proceed with the order, however they only ordered 1 line and failed to order the other line.Now i am down 800$ since i ordered th...

whatsapp: can't receive verification SMS on new phone

Got a new iPhone 15 Pro on Saturday. Ported over my SIM to the new phone... everything works fine: iMessage works, voicemail works, receiving SMS from non-iPhone people works, receiving SMS from various 3rd party providers to verify "it's me" works.....

Resolved! SMS to Email as a Fido service

Hi,Is it possible for Fido to provide SMS to email as a service? Concrete case:I am abroad and, starting a few month ago, any onlne transaction using my Canadian cards requires an SMS confirmation sent to my Fido phone number, and I don't feel like p...