General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Unresolved billing issues

For the past few month I had nothing but issues with Fido billing. The company does not honor the promotions and charges the full price of the phone and the 45$ for account changes. I have 5 lines with Fido for decades now, and I have ordered 3 phone...

NM11 by I'm a Participant Level 1
  • 154 Views
  • 1 replies
  • 0 likes

Resolved! switching/upgrading plans

if i upgrade my plan but decide tto change my mind the next month, will i be able to go back to my old plan? I have my own phone, by the way. so im not financing from fido - can someone please help me out? would really appreciate it thanks!

sbash by I'm a Participant Level 1
  • 305 Views
  • 1 replies
  • 0 likes

Government CRB Delayed

I am a victim of covid and have not been able to work since March of 2020. I was on the CERB program but that ran out around September 2020. Financial hardship kicked in so I had to go on welfare temporarily and did not get enough money to pay rent a...

Sadman58 by I'm a Participant Level 2
  • 437 Views
  • 4 replies
  • 0 likes

late fee not refunded

can someone guide me through filling a complain to Fido head office to get late fee credict to my account? or do we have to CRCT?

yaigma by I'm a Participant Level 1
  • 124 Views
  • 1 replies
  • 0 likes