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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Outgoing call I never made

I received my fido bill today with a long distance charge out going call for 68 minutes to Marlboro Maryland on my daughter's phone and a overage bill of 37.40.  We do not know anyone in Maryland, and my teenage daughter rarely uses the phone - only ...

jo_hank by I'm a Participant Level 2
  • 517 Views
  • 4 replies
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Resolved! Fido support for "Dynamic Spectrum Sharing" (DSS)?

Does anybody know if the Fido LTE network supports phones capable of "Dynamic Spectrum Sharing" (DSS)? Example iPhone 12 or Samsung Galaxy S20. I have read that DSS on LTE has speeds that resemble 5G. Nice to know since Fido doesn't have 5G service a...

tommycat by I'm a Participant Level 1
  • 369 Views
  • 1 replies
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Fido customer service

I'm on the phone waiting for over 25 minutes to speak to technical , music is interesting but very loud for our ears .I place handset on the side on speaker mode , then just like that POOF the line hangs up ....The Service with Fida has gone to the *...

James_Dot by I'm a Contributor Level 1
  • 865 Views
  • 6 replies
  • 1 likes

Previous credit

Hi, I'm Ana  I'm customer for more than 10 yrs. I don't have any problem to fido until April this year. My husband call long distance in the Philippines. Coz I have a good promo in gido gor long distance do I didn't expect to charge me more than a $1...

anajacinto by I'm a Participant Level 1
  • 223 Views
  • 1 replies
  • 0 likes