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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24406 Views
  • 0 replies
  • 8 likes

Customer service review for today's call

Just finished a quick call inquiring about roaming in Cuba, and I realized I might had missed an after call review(If there's any). So I just want to come here and say thanks to Stephen (hopefully I got his name right) for providing really helpful in...

SofieLab by I'm a participant level 1
  • 918 Views
  • 1 replies
  • 2 likes

Where can I make a complaint?

Please let me know how I can make my complaint to Fido, in which your customer service representative didn't do their committement to their customers.

LKC0211 by I'm a participant level 1
  • 747 Views
  • 1 replies
  • 0 likes

Extremely Rude Agent Did not Allow me to transfer

Today (Dec 10) at 7:20pm, I was speaking with a customer service agent named Ali.  He was unable to help me, so I asked to be transfered to a higher level agent. He then proceeded to tell me he was a higher level agent. So, I kindly asked to speak to...

Mmmmmmmm1 by I'm a participant level 1
  • 864 Views
  • 1 replies
  • 0 likes