Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
wrong amount charged
Dear Fido billing teammy fido number *******9107 charged additional amount of 60 dollars as sim number migration charges but practically the fido representative could not migrate due to some sort of technical issue, so kindly remove the wrong amount ...
RETURNED MODEM IS LOST BY THE RETAILER
HiI switched to Rogers months back and was advised by Fido to return the Modem to one of the retailers or mail it back. I opted to return it to the Retailer. Quite surprisingly the Retailer did not update the system and when returned to the Retailer ...
how freaking dare this company charge me...
how freaking dare this company charge me 60$ for a setup fee. i called and they agreed to waive it, however now i see it on my bill. skyrocketing it. they've also randomly charged me 7 additionally dollars for a value pack that i never selected. this...
Apparent cancellation of all past pre-paid plans.
I have two emergency cell phones that rarely get used but I figured the $100 a year each was good insurance. One was with Virgin and the other is with Fido.I just discovered that Virgin cancelled my pre-paid $100 yearly plan over a year ago without n...
unawerned Reps
Hi,It is surprising how tech support representatives are not aware of the offers available. I had to (866) 271-3436 number and the reps were arguing and giving misleading information about the available offers. The funny thing is that they changed th...
