General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Utterly disappointed

I am at a loss at how shockingly poor the customer service has become. Nobody has an answer. The calls are directed to AskJack and the livechat is a joke. I bought a phone 3 weeks back and chose store pickup, Have to had any kind of confirmation yet...

Terrible Customer service, Experience

I've been a customer of Fido for 10 years. And customer service seems to totally be oblivious of customers concerns and their needs.The following events all happened within 7 days or less. 1) My mobile data stopped working out of the blue. I called ...

data plan for existing customer

I was once a Fido customer from November 2003 till March 2023. Now, I came back to Fido in July 2023. Currently, I'm paying for $39 plan with 10Gb data. I noticed that others carriers were offering $39 for 20Gb then I called Fido to ask them to chang...