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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Misleading plan feature advertisement on My Account page

Hi,   I'm on the FIDO Prepaid 40 cent/minute plan. When I logged on to My Account page today to check my account balance, I noticed that under "My Plan" and "Features" it shows that my plan includes "unlimited outgoing text" (see screenshot below). I...

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sawu6049 by I'm a Participant Level 1
  • 1840 Views
  • 6 replies
  • 0 likes

Not receiving an OTP from bank from Philippines

Hi Fido,  I've been having issues with my OTP from my bank. I called the bank provider based in the Philippines and they said my international number was registered to recieved the OTP. Now, this is causing me problems every time I have to purchase o...

raylynnet by I'm a Participant Level 1
  • 324 Views
  • 1 replies
  • 0 likes

"Not In Service"

For about a month now, when I try to call any of my three workplace landline numbers from my cellphone, I get "This number is not in service". But they all are, as I'm able to call any of them on my landline. I can also call my home phone and a coupl...

Romain

My son recently had Chatr as his service provider, but now I was switching him to my Fido account. I called Fido to transfer (port in) the chatr number over to fido and replace my temporary fido number, but after speaking to 5 representatives the fid...

Romainx2 by I'm a Participant Level 1
  • 232 Views
  • 1 replies
  • 0 likes

captcha problems

I tried to access my account to pay my bill but I coundn't get pass captcha even though I tried for over 15 minutes.

eddyodif by I'm a Participant Level 1
  • 270 Views
  • 2 replies
  • 0 likes