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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23959 Views
  • 0 replies
  • 8 likes

Resolved! Winback as fraud?

I ported one of my phone line to other carrier about 1 week ago, since then I received calls from 1 (833) 425-2387 every single day.  After the third time, I tried to pick up the phone call, but it never connects!  I looked up this number and it seem...

slimsheep by I'm a participant level 1
  • 6395 Views
  • 3 replies
  • 0 likes

Paying to much

why I'm I paying to much when I shouldn't, my monthly bill $50 and I'm paying monthly $102 or more

Starr73 by I'm a participant level 1
  • 515 Views
  • 1 replies
  • 0 likes

terrible customer service

Ordered a new phone a couple days ago, everything went well Fido did a credit check and everything, then i check the day after and it shows my plan was canceled. I call customer service and they say that due to fraud my account was canceled and that ...

setup service fee

Dear,I have bought 2 sim card, 4GB, Talk&text-BYOP for 35$ price monthlyseller told me the setup service fee ( 60$) will be deducted from my bill after my account activated, but i have received my bill today , and its not deducted!!could you please e...

radin2020 by I'm a participant level 1
  • 725 Views
  • 2 replies
  • 0 likes

Got sent 4 emails from DONOTREPLY@fido.ca about my account

The live chat is infuriating and the callback system wants me to schedule for tomorrow, which is a Saturday, and I don't want to do that. Today at 2:35pm I received an email from DONOTREPLY@fido.ca saying my account number was successfully linked. Th...

Kathme4 by I'm a participant level 2
  • 1743 Views
  • 3 replies
  • 0 likes