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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Voicemail
I've been trying to set up voicemail on an Android (Google Pixel 6 Pro) phone but nothing seems to work. It's the second line on this account, and it has the "Mini voicemail" add-on. I tried several different numbers in Phone>Settings>Voicemail>Adva...
Horrible customer service to loyal long-term customers
Just want to also raise concerns about the awful customer service. I've been with Fido for almost 10 years. My sister has been with Fido for less and yet she's able to have a plan where she pays less than me but gets 10x the data. When I called custo...
No deals for long time “Loyal” customers
I've been a Fido customer since 2005; from my very first cell phone when I was 18 up until now. This relatively new system of unique cusromer set profiles for promotions where the customer service agent has no control over is getting really ridiculou...
Absolutely ridiculous live chat support - Jerome
I had such a horrible customer support response as I was only inquiring about plans on what Fido can offer. I am now leaving fido for good. And I would also like to report the specialist, I am very unhappy with fido recently
Adding Payment Information Error
Hello! I've been trying to add my American Express card as a payment method to set up automatic payment, but I keep getting this error whenever I input the credit card number and will not let me proceed: I tried another one of my American Express cre...
