No confirmation email for online phone order, double charged.

[Cameronnessman]

I ordered a new iPhone on Wednesday morning and was told that I'd be receiving some kind of confirmation email. It's been over 48 hours now and I haven't received anything, not even a receipt for the order. The only thing I have that confirms that I made the purchase is the order ID I took a photo of and the fact my credit card was charged twice over for the phone. Not even really sure what to do. I'm a new Fido customer. 

[FidoLony]

Hey @Cameronnessman,

Welcome to the community!

We definitely get how this can be quite bothersome. Please get in touch with our customer care team and they'll be able to review all of this with you!