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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Missing $50 referral credit
My son and I are still missing our $50 referral credits. It's been almost two months since I contacted the referral department and their response is always "we are investigating." I've been a new customer since December and am still waiting for my cr...
$38 / 30 GB promo will not work
I saw this in the app, but when I click it changes to a $40 / 40 GB plan, still a good deal but I barely use 10GB of data a month. I have 2 lines on my account, both had the $39 / 20 GB deal, so this just makes sense. For some reason I was only able ...
Not receiving text messages from international banks
Hi, I am not receiving any text messages from international banks like State Bank of India, Bank of America or Citibank, USA. I am able to text myself and text from international SIM to my fido number is also working. Its just that the bank alerts a...
Resolved! Where’s the Callback.
Hey Fido, how does one call a human representative by phone? And DONT say callback because I tried MULTIPLE times and sm consistently told NO callback times are available. so? how.explain plz.
Unforeseen International Calling Charges
Dear Fido Customer Support,I hope this message reaches the right department to address my concern. I am writing to express my dissatisfaction and confusion regarding unexpected long-distance calling charges I incurred after switching from Lucky Mobil...
