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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Change my phone number

hi there i wanna change my number can you please di it for me thanks    

navd by I'm a Participant Level 1
  • 21135 Views
  • 11 replies
  • 0 likes

Resolved! Bonus data

Hello, I just change my plan recently. Previously i paid 65$ with 20 GB data + 5 GB bonus total 25 Gb.But, now i changed my plan to 55$ with 20 GB data. I want to confirm that the bonus of 5GB data will added to my new plan or not? When i check my ne...

Jujhar1 by I'm a Participant Level 1
  • 409 Views
  • 1 replies
  • 0 likes

Dropped Calls from marketing team

I left Fido a couple months ago.  They called me daily for about a week after I left (from 877-866-9930), I'm assuming they wanted to win me back.  Every time I picked up and said HELLO, the call would disconnect.  The calls stopped after about a wee...

hullabalouie by I'm a Participant Level 2
  • 503 Views
  • 4 replies
  • 0 likes

Resolved! FIDO ACCOUNT LINKED TO WRONG PERSON; identity theft; Fraud

Hello FIDO,Recently I received a debt letter from MetCredit, they told me I have some debt with FIDO, ask me to pay for the bill to FIDO. I feel very strange that I did not have any business with FIDO during that period(2017-2021 AUG 20). In addition...

YIQUN by I'm a Participant Level 2
  • 509 Views
  • 1 replies
  • 0 likes