Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! New to Fido Ghostly Bill.
I took the sim on 14 September and the place I took it from told me there is no charges and it's 45 CAD contract. However I see a ghostly bill of 60 CAD setup cost. I am confused why am I seeing this??
Horrible customer service
Two days to get a callback from customer service is absolutely unacceptable. I have a very simple question that ask Jack is unable to answer because it relates to whether my account is properly split or not. This is absolutely ridiculous and unaccept...
Resolved! Freezing Fido account while abroad / Temporary Suspension
Have a question.Now I'm visiting out of Canada and staying more than a month(maybe 2months I think) so can I freeze my payment for a month or more(if needed)? And possible to apply online? And also last week, I paid $ 50.40 for plan. Is this for Dec ...
Port out of Fido Pre-Paid: Rogers Corporate -> Fido Pre-Paid -> Rogers Personal
I signed up for a new Rogers plan at a Rogers corporate store, but they realized they could not port my Rogers corporate number directly to another Rogers account. Instead, they had me sign up for a Fido Pre-Paid account and temporarily ported the nu...
Can't Register for Pre-Paid account
Hello, I signed up for a Fido pre-paid account yesterday and ported my number in. However, when I try to sign up for online management of the prepaid account I get an error "Oops We've Hit a Snag" on the PrePaid registration page. How long does it t...
