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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Didn't Receive Referral
Hi there! My FIDO account was activated on the 28th of May and since then, I have referred someone and also received a mail on unlocking an award related to my referral. But I have not received any referral discount. I took a plan for three months a...
Need help please.
I unknowingly clicked a pop up which showed something related to TAG plan. I dont know what it is , but my account changed and i need to pay more from next time. I am a student and dont want this plan. I need to change to my previous plan. Help pleas...
Resolved! Temporary suspension fee
I wanted to suspend my plan from 4/30~8/26 because I won't be in Canada, so I contacted to the customer service and the assistant said that it was all done. She said there would be $7 suspension fee and I understood but I got an email that my monthly...
Credits in my 3rd Bill against the one time activation Charge
HI, I was promised a credit of $50 on thrid bill . but I have not yet recieved it yet. 11 March, 2023 - Got a new Fido Number from Store , along with all the discount, I was infomed to get $50 credit on my third bill 3 May 2023 - Cutomer support Age...
I just want some help!
April 24th I got a new Google pixel 7 from the fido store. Within a few days, I was noticing many of my calls were dropping. I took it within 12 days back to the store and they told me it was just because of the new sim card and they just need to res...
