Pre authorized payments made to Fido Account not reflected on Fido Bill

[Shadown]

Hello, 

I was waodnering if someone can point me in the right direction. I just  noticed that none of my bi-weekly payments made through my back account are reflected on  my Fido bill since the beginning of the year.  First time having this issue, same setup for the past 3+ years.

On my banks transactions i see the payements had gone through(all reference numbers are present). Not sure whom i should reach out to for help, the bank or fido. I'm inclined to think fido but would like to confirm.

[Original_Lucy · Accepted solution]

Hi @Shadown, have you looked at past fido statements to ensure your payments are showing? If you're unable to view your statements you can contact fido by calling *611 from your device and have an accounts representative look at this for you. Here are other ways to reach customer service. Regards