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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

1000 international minutes - Addon Missing

I was given an offer to change my plan in the app. I did that. However unfortunately, the 1000 international minutes Addon that I had was now removed. I tried to opt for it but its not showing up in the list of available add-ons.  Did Fido remove tha...

balaji4799 by I'm a participant level 2
  • 90 Views
  • 1 replies
  • 0 likes

Been waiting on call for 3 hours.

After waiting for 17 mins for a rep to answer (this one is fine), and talking to them for less than 5 mins, they tranfered me to "Loyalty Department" been waiting from "Loyalty Department" to pick up my call for >2.5 hours. Lets see how it actually t...

vish6 by I'm a participant level 1
  • 128 Views
  • 1 replies
  • 0 likes

Set up fees reimbursement

Hello,U am disappointed with fido. They make false promises when you go to them as a new customer just to get your account. When I converted my phone number to fido through their online chatbox, I had been told been told by representatives that my se...

Ranvirsaini by I'm a participant level 1
  • 114 Views
  • 1 replies
  • 0 likes

Program Promotion credit removed suddenly

Hello, I purchased a new device in the Boxing Week sale. The date was December 27th 2023. During the order, I had a payment program promotion offer, and I have a screenshot of that with me. Fido hasn't sent me the device till January 22nd,2024. When ...

Resolved! Important

I can't log in to the app and on the website too. I registered but nothing works. Please help me 

Dima12 by I'm a participant level 1
  • 133 Views
  • 1 replies
  • 0 likes