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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Urgent Assistance Required for Account Number *****4956
Dear Fido Customer Service,I recently received an email regarding an outstanding balance of $1,082.64 on my canceled Fido account (**Account Number: ***4956). I believe there has been a misunderstanding.Before returning to my home country on January ...
Do not be fooled into thinking the loyalty program will benefit you in the long run
13 years as a Fido customer. I call maybe once a year or 2 to update the service according to my needs. Like the last times, just called again to update the services, asked the loyalty program to see the options and the only one that is available is...
Payement method
Hello, I have just started a payment with my debit card but: it continues to be rejected. Is there any way to help me make the payment? Thank you.
Resolved! Payment Question
Hi! I have a question about the monthly payment. When I receive a bill, is it to pay for the following month's cycle or to pay for the month before? I registered my monthly account at the end of August this year, so I've used my plan for 2 months now...
Multi Factor Authentication Not Working
I have multi factor authentication enabled on my Fido account but I am able to log in with just userid and password on my laptop. I am not asked for a one time passcode and my browser is always cleared of cookies after every session. I also tested si...
