Chris, Technical Escalation Management, told me that he is the highest authority at Fido. He happily transferred me to the cancellation dept instead of helping me. I was on hold for 2 hours. I was told that I must have put a block on my data. I absolutely did not. Then I was told it was likely a "device issue" and to call apple. I paid for $300 worth of data from Fido that I never received. When I protested (literally a typical upset customer - no swearing or threatening or anything), Chris told me he was "triggered" and "felt unsafe". He tried to try to end the call with me after waiting for a resolution for over 2 hours. I believe that a business that allows employees to Weaponize false victimhood is extremely concerning. If Chris is the highest authority at Fido & he can't "manage" disgruntled customers with valid concerns, he should not be in that position. I will be going to the CRTC about this experience. I have a recording of the call & screenshots on time of call. I've been with Fido over 20 years! Because of this experience, I will be cancelling my 3 lines and going to Bell to open 4 lines. It is shameful that a "manager" would pass off the issue as a device issue. 50 GB data used up completely in 3 days? Impossible for someone who is connected to wifi all day long. If you don't know the answer, as a manager, you should work to find out the answer, not pass the buck to Apple knowing full well that Apple will pass it right back to Fido. I will take my business elsewhere and share my experience with this Fido "manager" with the CRTC and ombudsman.
