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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Added Line Not Showing in Account, how to access new eSim?
Appreciate any help with this. On Saturday I added new line to my existing account by using the website, at the time the system gave me a temporary phone number and said my phone could use an eSim. I plan to port a Rogers number that is using a physi...
How to cancel/deactivate a newly opened My Fido account?
I've been using Fido for over 10 years, among other services, a Prepaid Yearly plan (CAN$100 p. a., talk and text only, and with limited usage minutes). Recently Fido notified me that all prepaid services will end next month, advising me to opt for ...
Resolved! How to restore physical SIM card number?
Hello!When making E-sim online, after restarting the phone, the physical sim-card stopped working (no network, no internet and no possibility to make calls). As it turned out, this phone does not support E-sim, therefore I need to return the previous...
Roaming on a cruise
I was on the trip to Japan with my family, the message I received showing the rate roaming cruise $4/min for calls, 75c/text and $15/day for data (up to 1MB)? Fido will automatically charge $15/1MB (+tax) if someone goes over the daily data.But is t...
Unable to write a complaint.
I went to the Fido site to file a complaint about the terrible experience I’ve been having—getting bounced around between support reps who can't fix my eSIM activation issue—but it somehow got even worse. I can't even send my complaint because the fo...
