Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Signed up on BF deal and was told no $60 setup fee
So yes, when the rep got my order through, they stated that the $60 fee would be waived and yet I just received my confirmation email for my account and it lists that same fee as $60 with no -$60 indicated anywhere. Should I be expecting a hard time...
Resolved! Web-to-sms gateway
Hi, Just wanted to confirm. Do we need to enable web-to-sms gateway in Fido simcards/number or does it come by default? If needed to enable, how to do it? Thanks
Outrageous bills, no support
I've been able to connect to their chat agent once a while ago, and I've expressed that I want to cancel my account. They asked me to wait as they'll connect me to retention agents, and then after waiting they said they're closed after 8. Fine, after...
To close current plan
Hi, I just wanted to how much I have to pay if I will close my current fido plan. It is just 1 month left. regards
Customer Service Lied to Retain
I contacted customer service about a $5 increase in my monthly bill, and was promised that my blil from next month will be reduced back to what is was by their customer service rep called Jas. Tried reaching their customer service numerous times, but...
