General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Voicemail

Hi customer support "Unfortunately, I accidentally deleted the voice mail  ,I had in the operator fido. I wanted to see if I can recover it. My mobile is Android."

aminhashemi by I'm a participant level 1
  • 79 Views
  • 1 replies
  • 0 likes

Username change

Why the change in the username? I had no problems before and now I can't use my username or make a payment. Very poor. Thinking about another provider.

gm13 by I'm a participant level 1
  • 118 Views
  • 1 replies
  • 0 likes

Terrible customer service from Fido

Hi all, Hopping to get some help here since I have no idea what else to do! My partner and I cancelled our services with Fido Mobile on the 16th of December. Since we’ve only used one week, we were entitled to a partial refund. We asked Fido how that...

jjmaia by I'm a participant level 2
  • 192 Views
  • 3 replies
  • 0 likes