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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Hide messages on the Fido app

Not sure if this is possible to do but... Is there a way to hide the messages section on the app...as for instance 90% it seems the prizes for the contests are really impractical for a lot of us...I mean right now you have the contest to win I think ...

Ash333 by I'm a Contributor Level 1
  • 122 Views
  • 1 replies
  • 0 likes

Call Control

Hi All, I was introduced to this great new free service from Telus called Call Control. Basically what it does is help block the robo-dialers that call with some message about reporting in to the Tax Agency of your country, reporting to the court sys...

rustynailer by I'm a Participant Level 1
  • 9765 Views
  • 25 replies
  • 11 likes

It's hard to add the new line.

Fido posted on the website that it's easy to add a new line by doing an online Fido account to save $50 instead of going to the store. That's not true! Whenever I requested a new line online, the website displayed the sentence "your credit check was ...

Megannx by I'm a Participant Level 2
  • 127 Views
  • 3 replies
  • 0 likes

Hardware Order - Terrible Customer Service with no resolution

Hello, I have had a hardware order in for the past 4 weeks which is still yet to be fulfilled. There was an initial backorder or 2 weeks, sure--no problem. Week 3 customer service is no help and says 1 more week, 100% guaranteed your device will ship...

Icyten by I'm a Participant Level 1
  • 311 Views
  • 2 replies
  • 1 likes