Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
FORMAL COMPLAINT
Subject: Complaint Regarding Rude and Uncooperative Customer Service Experience Dear Fido Customer Care Team (Sales team-Nadine) I am writing to express my dissatisfaction with a recent experience with your customer service regarding my mobile data p...
Filing a complaint
I want to file a complaint and hopefully it will get to someone up there as i have spent now 3 hrs of my valuable time on the phone trying to fix an error that Fido made and now they want me to pay for it because their system is not granting them the...
How to file a formal complaint?
How do I file a formal complaint against the customer support at Fido? The customer service is absolutely horrid and incompetent. They don't care to actually address my problem, just want to get me off the line.
Resolved! Possible scam?
I just got a call from (368) 524-0680 saying I wa eligible for a 30% discount on my bill and they asked for my email, to which they sent a 6 digit code. They also asked me for my legal name but cut the call when I wasn't willing to give it to them.Is...
Downpayment for Phone Not received Fido
Hi Team,I had paid a downpayment for the device iPhone 16pro max the money was debited from my account. I paid using the official app. But it not reflecting in Fido payment record. Money was deducted from my account I have bank statement as well. Bec...
