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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Agent told me phone support available til 10 pm eastern
Customer solutions specialist specifically told me phone support is available until 10 pm eastern. However, I checked online, and tried calling, and it's clearly available only until 9 pm eastern. Why would an agent say 10 pm? Not a big deal, but the...
How do I escape Chatbot purgatory for customer service?
Just trying to change my credit card payment information. For reasons unknown, the Fido online mechanism to do this tells me the change request was not successful. (20 other vendors had no problems with this.). Fido offered no recourse through 611 to...
fido charge me activation fee when they fixed their own problem
I order a new phone last week and suppose pick up form store. a week later then the store told me they dont have the phone. They are not able to anything (such as let me pick up in other loccation) and i need to contact customer service. when i cal...
Resolved! Fido keeps billing me but I don't have an account with Fido
I did not set up a Fido account. But I am getting emails and calls asking me to pay my bill. I do not and never have used Fido This started in April when I got an email that said "Set your Fido My Account password to finish account setup." This was t...
Fido offering bonus/free data just increases your monthly bill eventually!
First, I have been with Fido for a few years now and never had a problem with Fido previously, or so I thought... but I am now noticing a trend and am getting upset. It has happened to me twice, increasing charges on my plan due to supposed "investme...
