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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24498 Views
  • 0 replies
  • 8 likes

Resolved! Agent told me phone support available til 10 pm eastern

Customer solutions specialist specifically told me phone support is available until 10 pm eastern. However, I checked online, and tried calling, and it's clearly available only until 9 pm eastern. Why would an agent say 10 pm? Not a big deal, but the...

truoni by I'm helpful level 1
  • 533 Views
  • 5 replies
  • 0 likes

How do I escape Chatbot purgatory for customer service?

Just trying to change my credit card payment information. For reasons unknown, the Fido online mechanism to do this tells me the change request was not successful. (20 other vendors had no problems with this.). Fido offered no recourse through 611 to...

jdpoff by I'm a participant level 1
  • 179 Views
  • 1 replies
  • 0 likes