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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Can I activate my phone if the office is closed today (New Years Day)
Hi everyone,I'm not a techie and just got my new Sim card. Can I activate my phone today, moving from another provider with all the cell phone company offices closed? Not sure how hard it will be for a non-techie like me to do it without calling in...
$457.92 as my service restoral fee. WOW!
Hi, My temporary suspension started on May 31st, 2024 and ended on December 3rd, 2024. I just got my bill today in which it's mentioned that the service restoral fee is $457.92 + HST.Is there anything like service restoral fee? If yes, how much...
Winback call disconnected every time I answered
I left Fido in November and I received an email saying that fido ambassador will call me with exclusive offer. I received calls from +1 (833) 447-9898 for more than 10 times. I picked up the call for 4-5 times. Everytime, the call was disconnected af...
Making a complaint about a store experience
Went in to pick up a phone this evening from the Brentwood Mall Fido kiosk after speaking to a Fido employee on the phone, confirming I can stop by before closing to get it. I arrived and asked about getting my phone, and the man working there (I did...
HUGE Data Use Discrepancy
Just got off the phone with Fido. I called to report issues with using my Mobile Data, which had been affecting my device for the past 8 days, preventing me from using it at all. At first, the rep confirmed that everything on my account looked normal...
