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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23577 Views
  • 0 replies
  • 8 likes

Call from "Fido Ambassadors"

After I switched my phone number to another carrier, I recieved a call from a "Fido Ambassador". Is this a legitimate call? The phone number started with 1-833.

Max64mode by I'm a participant level 1
  • 120 Views
  • 1 replies
  • 0 likes

Account cancellation

Greetings! Please help me with the cancellation of my account. I was issued a sim card at the airport more than a month ago and was assured that if I was not interested in using the service in the future, the card would simply stop working and the ac...

sconnn by I'm a participant level 1
  • 136 Views
  • 1 replies
  • 0 likes

Resolved! Have not received shipment email

Hi, I bought a new data plan (not with a phone) and I still have not recieved a shipment email after almost 4 days. Just wondering if this is normal? When I check my account it says that there are no active orders. Very confused. Thanks! 

ariereb by I'm a participant level 1
  • 166 Views
  • 1 replies
  • 0 likes

Unable to reach Fraud Management

My online account got suspended, after talking to customer service, It's the Fraud Management team who can activate my account. I've tried many times calling at 1-888-381-8076 and leaving voice messages but no response. Is there any other way to cont...

fido_user349 by I'm a participant level 1
  • 194 Views
  • 1 replies
  • 0 likes

Resolved! Pre-authorized payment update

Hello, Do I need to update expired credit card for pre-authorized payment to go though and automatic payment discount to apply please? Thank you,Ying

Yingwu2 by I'm a participant level 1
  • 190 Views
  • 1 replies
  • 0 likes