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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Charged for returned phone and set up fee

Hi fido community, I bought a certified pre-owned phone but ended up returning it since it was locked to TD, and I've been trying to return it since end of October but everything was delayed because they told me they were sending me a new one but the...

Aliceh by I'm a Participant Level 2
  • 2 replies

Need office of the president to honor quoted price

Hi,   I signed up for a plan yesterday was quoted a  price over the phone by the agent. I called back this morning and the agent i spoke to told me that the price couldnt be honored. i asked for a manager was sent to someone in sales who i was told b...

did123456 by I'm a Participant Level 2
  • 7 replies

Credit balance on my old account

I have activated a new fido account three weeks ago. When a fido agent tried to activate a new line for me, he couldn't add the line to my old account due to the website glitches. In the email which I last received from Fido 6 months after canceling ...

Jace60 by I'm a Participant Level 2
  • 3 replies

Fido - short code turned off completely only my number

I have been struggling with this for 2 years. I don't receive any short code notifications. Call and regular text works just fine. None of the short codes listed here: 1, text "HELP" to these short codes, no responses. 2....


Hi, It's a HARASSMENT, not once but thrice. If you don't have something, why did you offer to your customers. I have worked with Sevice industry for 14 years but that never happened to me. I am looking for solution for my problem or else I am going t...

parulbatra by I'm a Participant Level 1
  • 1 replies