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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24043 Views
  • 0 replies
  • 8 likes

how to get a refund

I have a concern. I'm a foreigner, so I'm going to go back to a my countryI have to get a refund of $37 on Fido, but even if I call the customer center, I don't know why they said my account is not valid because I've already canceled my phone, but I ...

Am tired of Fido high bills

Am so frustrated and sad about Fido bills, I even set automatic pay on my accounts, despite my bills getting crazy. Am sorry I think I need to change my network.Am an international student, this bill is outrageous for me.Bye

Rasheed123 by I'm a participant level 3
  • 1796 Views
  • 6 replies
  • 0 likes

Cannot Change Plan

While trying to change my plan I get stuck trying to select "talk options" after selecting the "plan type" the website just stops loading. i have tried on multiple devices and different browsers. Its an issue with the website.

dillydefect by I'm a participant level 3
  • 4592 Views
  • 12 replies
  • 0 likes

Resolved! Fido signup offers not respected

I signed up for a new Fido account at the Fido booth at Pearson. The deal was $29 for 30GB and 1000 LD minutes and no activation fees, after 5$ of credit from automatic payments.  After account registration, looks like there was only 20Gb of data and...

fidoUserCan by I'm a participant level 2
  • 1262 Views
  • 2 replies
  • 0 likes

Resolved! Promotion Discount added or removed

Hello Fido WorldI am new Fido user and my plan is $34/-. It goes to $29/- if I do auto pay. After adding auto pay I received this email which added auto pay and removed auto pay?So what is my final bill ? 

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