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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Changing ownership

My husband bought me a Fido phone for Christmas in 2012. I have paid for the phone all along but it's in his name. Recently we have separated and I wanted the phone in my name now. We have done everything asked of us to change this. But they do not a...

fayelorraine by I'm a Participant Level 1
  • 150 Views
  • 1 replies
  • 0 likes

Good Review

I wanted to give a thank you & a proper good review for the help I got from my Fido support. The date I received help was today April 9th, 2021. It was regarding a payment that was disrupted due to my Visa protection & update. I had actually immediat...

Michele9 by I'm a Participant Level 1
  • 166 Views
  • 1 replies
  • 3 likes

Resolved! CHANGE FIDO SERVICE TO OTHER COMPANY SERVICE

Hi,I have been using Fido for 2 years. They have charged me with roaming charges even I informed them by calling customer care and by email that I am travelling and I will not use Fido services.Secondly, I am paying for my services for the last 5 mon...

aero19 by I'm a Participant Level 2
  • 246 Views
  • 1 replies
  • 0 likes

New Device Order Questions

Hi all, I just ordered a new phone for my spouse but then thought I should have had it done through pick up at a store location (the closest one is in a grocery store so it should be open) but I can't find a way to change this via my account or who t...

lracicot by I'm a Participant Level 1
  • 125 Views
  • 1 replies
  • 0 likes