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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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1000 INTERNATIONAL MINUTES CHARGED

I've been using Fido for more than 2 years.I brought my own phone and got the Fido plan at a Fido store. I was told that my plan included 1000 min International minutes. However, I checked my last bill and found that the international minutes were ch...

wuyichen12 by I'm a Participant Level 2
  • 532 Views
  • 3 replies
  • 0 likes

Not receiving text messages from international banks

Hi, I am not receiving any text messages from international banks like State Bank of India, Bank of America or Citibank, USA.  I am able to text myself and text from international SIM to my fido number is also working. Its just that the bank alerts a...

prashant5639 by I'm a Participant Level 3
  • 9002 Views
  • 48 replies
  • 1 likes

How to get my name removed form CBV Collection list?

hi i paid the balance last May 26, 2021 and I am applying for a provincial license and they found out that my name is still in the list of Rogers CBV Collection even if I already paid the balance last year. Help please.

EnosB by I'm a Participant Level 1
  • 189 Views
  • 1 replies
  • 0 likes

Transfer ownership

Hi, i have 2 phone lines. Line 1 is a BYOD and Line 2 is a 2 year contract (1 year is done). Line2 employer is providing a Roger's connection with device. Line 2 would like to port to Rogers and transfer number to Rogers. Line 1 would like to transfe...

Guptaanuj20 by I'm a Participant Level 2
  • 406 Views
  • 3 replies
  • 0 likes