Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Porting to Fido from Koodo - change sim before or after
We received the new sim from Fido. We are porting a number from Koodo. Do we insert the new Fido sim right away or do we wait for the text from Koodo and then swap the sim.
New Activation from Black Friday issue
I went to my local Fido store to take advantage of the Black friday plans that were being offered. During the sign up, I had to contact the validation office to unlock my termporary locked account. Afterwards, the representative was able to complete ...
Resolved! No more perks!!!
I am so beyond mad they've taken the 5 hour perks!!! Anyone else
Account not working
For some reason, every time I log in to my account, either on my phone or on my laptop, it shows empty. I can't see anything about my account other than the information at the bottom. The app just says something went wrong. I have tried deleting the ...
Time to Leave Fido~ 6 years of poor service! Very bad Customer Service!
Since the day I first became a part of the Fido family upon my arrival in Canada, I held onto my loyalty through thick and thin. Despite encountering numerous challenges along the way, I was determined not to go through the hassle of switching to ano...
