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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24296 Views
  • 0 replies
  • 8 likes

Over Charge my Account

I added another line to my account online on January 8. The sim card was sent to my address, I tried activated the sim, but it wouldn't work with my phone. I called Fido customer service, who tried helping to activate the sim - no luck. So she advice...

obiejason by I'm a participant level 1
  • 598 Views
  • 1 replies
  • 0 likes

18738782243 is this Fido no.?

hi me and my husbamd received a text message from this no. Saying "FlDO SoIutions: Our Iatest review has identified a biIIing mistake to your advantage, Ieading to an immediate entitIement for a refund amounting to $57.13 CAD. Due to rigorous securit...

Falco16 by I'm a participant level 1
  • 662 Views
  • 1 replies
  • 2 likes

Online order xpress curbside pick up

Hi, I made an online plan change and a device upgrade. My order went through and I received an email comfirming that. I opted to have the device picked up at one of the stores near me ( advertised as same day pick up), but 5 days later and I have not...

hulop by I'm a participant level 2
  • 4204 Views
  • 4 replies
  • 0 likes