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Activation fee not waived

Aishu286
I'm a Participant Level 1
I'm a Participant Level 1

I bought fido plan three months back in September. The store person dint educate me for activating the same online and she never spoke about that. She activated the sim and gave it to me saying the activation fee will be waived in three days. But it's almost three months and it is not waived for my both mobile numbers  (50$ each). When contacted the chat agent they told it will be reversed in second or third month bill but still it wasn't waived off. Really frustrated to see how people are giving false promise's. Wish I never chose fido and would never recommend to anyone.

5 REPLIES 5

Harmeet_Singh
I'm a Participant Level 1
I'm a Participant Level 1

Same thing is happening with me as well. I was told that the activiation fee will be waived off in the second bill, but three bills have been generated so far and no waive off amount has been provided.

Hey @Harmeet_Singh, welcome to the community!

 

I'm sorry to hear this, that definitely doesn't sound right. I would suggest to get in touch with our customer service, one of our representatives will be able to help you with this. 

 

You can reach out to us through any of the methods here



FidoAnthonyZ
Moderator
Moderator

Hello @Akshay_08,

 

Feel free to contact us over these methods and we'll be happy to help. 



Akshay_08
I'm a Participant Level 2
I'm a Participant Level 2

Similar case with me as well.

It is very frustrating to be stuck with Fido.

FidoFaiza
Moderator
Moderator

Hi @Aishu286

 

Let me send you a PM to check this out.