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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23579 Views
  • 0 replies
  • 8 likes

Voicemail

I've been trying to set up voicemail on an Android (Google Pixel 6 Pro) phone but nothing seems to work. It's the second line on this account, and it has the "Mini voicemail" add-on.  I tried several different numbers in Phone>Settings>Voicemail>Adva...

beckyzb by I'm a participant level 2
  • 452 Views
  • 3 replies
  • 0 likes

Horrible customer service to loyal long-term customers

Just want to also raise concerns about the awful customer service. I've been with Fido for almost 10 years. My sister has been with Fido for less and yet she's able to have a plan where she pays less than me but gets 10x the data. When I called custo...

sqychan by I'm a participant level 2
  • 1195 Views
  • 6 replies
  • 2 likes

No deals for long time “Loyal” customers

I've been a Fido customer since 2005; from my very first cell phone when I was 18 up until now. This relatively new system of unique cusromer set profiles for promotions where the customer service agent has no control over is getting really ridiculou...

MChudyk by I'm a participant level 2
  • 2337 Views
  • 6 replies
  • 1 likes

Absolutely ridiculous live chat support - Jerome

 I had such a horrible customer support response as I was only inquiring about plans on what Fido can offer. I am now leaving fido for good. And I would also like to report the specialist, I am very unhappy with fido recently 

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Bryanyc by I'm a participant level 1
  • 235 Views
  • 1 replies
  • 0 likes

Adding Payment Information Error

Hello! I've been trying to add my American Express card as a payment method to set up automatic payment, but I keep getting this error whenever I input the credit card number and will not let me proceed: I tried another one of my American Express cre...

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yfh by I'm a participant level 2
  • 3577 Views
  • 20 replies
  • 9 likes