Can't change my billing address online

[MrC]

I went on my account to change my billing address but it's always mentioning that my postal code does not match my address. any advise?

[shishir2]

I am also facing the same issue. I recently moved into new address and tried to update it. The address still shows old address and now when I try to update it, it gives me a message "due to recent changes in your account we are unable to update your address". I tried to go to Fido outlet but they asked me to contact customer care.Could you please help?

[Minhaj7]

Hey,

I can't change my billing address, getting error 502. Please assist.

Thank you

[FidoAnthonyZ]

Hello @Minhaj7,

Welcome to the community!

If you need help changing your address, feel free to contact us over these methods and we will be happy to help. 

[th2]

I can't change my billing address online. Please advise.

[FidoPierre]

Hey @th2

Did you get a chance to try it from a different browser? 

Are you getting a specific error message? 

[Noreengay]

How can I change my billing address online. It says there is error in your end

[FidoPhilippe]

Hey @Noreengay! Philippe here. Welcome to the community.

This feature is currently disabled while we work on improving it. You can contact us here to make that change or request a PM from the community, we'll be happy to help you with that.

[FidoMaria · Accepted solution]

Hi MrC and welcome to the Community!

When you change your address, the info you enter is validated with Canada Post.

If you've moved into a recently built house/building, or a recent neighborhood, it is very possible that the address is not yet available in the database. The same would apply if a street name was recently changed, or in some rare cases, when the city changes the postal codes for a given neighborhood.

That said, I'll send you a private message so we can change your address.

Talk to you soon!

[MrC]

Hi,

please advise when will you send me the private message for the change of address.

thanks 

C

[FidoAlyson]

Hey MrC! 

The address has been changed

I replied to your private message.

Cheers!

[fsoltani]

Hi, I am not sure if I am joing the correct chain of messages, but apologies if this is not the right place. I keep changing my billing address online and change the billing option from online to paper (as i nee address proof for my health card, but it keeps showing my old address which is in another province. Any advices plz?

[FidoMaria]

Hi @fsoltani & welcome to the Community!

When did you last try changing your address? Did it go through, or did you get an error message?

[jongbin]

Hello 

I can't change my billing address and also can't see payment detail how much I used calling,text 

[FidoPierre]

Hey @jongbin

Welcome to the community!

I merged your post into this thread as it fit nicely.  

Did you try using a different browser for the address change on My Account?

You should be able to see the billing details by clicking on Save/Print this bill (PDF)

Let us know.