Can't change my billing address online

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I'm a Contributor Level 1
I'm a Contributor Level 1

Can't change my billing address online

I went on my account to change my billing address but it's always mentioning that my postal code does not match my address. any advise?

 

 

 

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Re: Can't change my billing address online

Hi MrC and welcome to the Community!

 

When you change your address, the info you enter is validated with Canada Post.

 

If you've moved into a recently built house/building, or a recent neighborhood, it is very possible that the address is not yet available in the database. The same would apply if a street name was recently changed, or in some rare cases, when the city changes the postal codes for a given neighborhood.

 

That said, I'll send you a private message so we can change your address.

 

Talk to you soon! Smiley

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Solution

Re: Can't change my billing address online

Hi MrC and welcome to the Community!

 

When you change your address, the info you enter is validated with Canada Post.

 

If you've moved into a recently built house/building, or a recent neighborhood, it is very possible that the address is not yet available in the database. The same would apply if a street name was recently changed, or in some rare cases, when the city changes the postal codes for a given neighborhood.

 

That said, I'll send you a private message so we can change your address.

 

Talk to you soon! Smiley



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Re: Can't change my billing address online

Hi,

please advise when will you send me the private message for the change of address.

 

thanks 

 

C

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Re: Can't change my billing address online

Hey MrC! 

The address has been changed Smiley

I replied to your private message.

Cheers!



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Re: Can't change my billing address online

Hi, I am not sure if I am joing the correct chain of messages, but apologies if this is not the right place. I keep changing my billing address online and change the billing option from online to paper (as i nee address proof for my health card, but it keeps showing my old address which is in another province. Any advices plz?

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Re: Can't change my billing address online

Hi @fsoltani & welcome to the Community! Smiley

 

When did you last try changing your address? Did it go through, or did you get an error message?

 



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Re: Can't change my billing address online

Hello 

 

I can't change my billing address and also can't see payment detail how much I used calling,text 

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Re: Can't change my billing address online

Hey @jongbin

 

Welcome to the community!

 

I merged your post into this thread as it fit nicely. Smiley 

 

Did you try using a different browser for the address change on My Account?

 

You should be able to see the billing details by clicking on Save/Print this bill (PDF)

 

Let us know. Smiley 



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Re: Can't change my billing address online

I can't change my billing address online. Please advise.

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Re: Can't change my billing address online

Hey @th2

 

Did you get a chance to try it from a different browser? 

 

Are you getting a specific error message? 



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