Can't change my billing address online

Can't change my billing address online

Can't change my billing address online

SOLVED
I'm a Contributor Level 1
I'm a Contributor Level 1

Can't change my billing address online

I went on my account to change my billing address but it's always mentioning that my postal code does not match my address. any advise?

 

 

 

Accepted Solution

Re: Can't change my billing address online

Solved by Former Moderator FidoMaria

Hi MrC and welcome to the Community!

 

When you change your address, the info you enter is validated with Canada Post.

 

If you've moved into a recently built house/building, or a recent neighborhood, it is very possible that the address is not yet available in the database. The same would apply if a street name was recently changed, or in some rare cases, when the city changes the postal codes for a given neighborhood.

 

That said, I'll send you a private message so we can change your address.

 

Talk to you soon! Smiley

View solution in context
13 REPLIES 13
I'm a Participant Level 1

Hey,

 

I can't change my billing address, getting error 502. Please assist.

 

Thank you

Hello @Minhaj7,

 

Welcome to the community!

 

If you need help changing your address, feel free to contact us over these methods and we will be happy to help. 



I'm a Participant Level 1
I'm a Participant Level 1

I can't change my billing address online. Please advise.

Hey @th2

 

Did you get a chance to try it from a different browser? 

 

Are you getting a specific error message? 



I'm a Participant Level 1

How can I change my billing address online. It says there is error in your end

Hey @Noreengay! Philippe here. Welcome to the community. Smiley

 

This feature is currently disabled while we work on improving it. You can contact us here to make that change or request a PM from the community, we'll be happy to help you with that.



Former Moderator

Hi MrC and welcome to the Community!

 

When you change your address, the info you enter is validated with Canada Post.

 

If you've moved into a recently built house/building, or a recent neighborhood, it is very possible that the address is not yet available in the database. The same would apply if a street name was recently changed, or in some rare cases, when the city changes the postal codes for a given neighborhood.

 

That said, I'll send you a private message so we can change your address.

 

Talk to you soon! Smiley



I'm a Contributor Level 1
I'm a Contributor Level 1

Hi,

please advise when will you send me the private message for the change of address.

 

thanks 

 

C

Hey MrC! 

The address has been changed Smiley

I replied to your private message.

Cheers!



I'm a Participant Level 1

Hi, I am not sure if I am joing the correct chain of messages, but apologies if this is not the right place. I keep changing my billing address online and change the billing option from online to paper (as i nee address proof for my health card, but it keeps showing my old address which is in another province. Any advices plz?

Hi @fsoltani & welcome to the Community! Smiley

 

When did you last try changing your address? Did it go through, or did you get an error message?

 



I'm a Participant Level 1

Hello 

 

I can't change my billing address and also can't see payment detail how much I used calling,text 

Hey @jongbin

 

Welcome to the community!

 

I merged your post into this thread as it fit nicely. Smiley 

 

Did you try using a different browser for the address change on My Account?

 

You should be able to see the billing details by clicking on Save/Print this bill (PDF)

 

Let us know. Smiley