Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Home Internet Charges - for unused services
Hello,I have been harassed for over 6 months by Fido and their credit collection companym, I had requested for Fido Modem in December 2022, The sales representative had mentioned that there will be no charges unless I plug the modem and use the servi...
No Follow-Ups For Issues Related to Charges
Back in mid-August, someone from Fido's Promotions Team made a mistake on my account.This resulted in 2 additional lines and devices added to my account without my permission,I was told they will fix it on their end and it is now near the end of Sept...
Resolved! Fide mobile app stopped working
It has been working fine. But recently, I can't log in any more with the right credentail while I can on my computer without any issue. I can see some other people are also complaining. Any idea?
porting in, incoming texts delayed
Is it normal for incoming texts to be delayed by even 20 minutes or more on the evening of a port? I've just ported in about 4 hours ago. I can send texts near instantly, but receiving them is taking significant time. I can call out, I can get calls,...
Setup Service Fee Refund After 3 Months
Two days ago i tranasfer my number from Chatr to Fido and activate 2 more numbers for my kids. The sale rep at store said there is activation fee of $60 per line but he waved and it will be refunded on 3 month billing. I receive email today that men...
