General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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I didn't receive my phone

I got message from Purolator and relized my pakage has been delivered to my old address. However, I told the angent to change my address during the first phone call. I called again to request address change after I got conformation letter that showed...

Annie28 by I'm a Participant Level 1
  • 230 Views
  • 1 replies
  • 0 likes

The support is TERRIBLE

A few years ago I was a Fido customer, but I switched to Freedom. then I switched back to Fido recently because their Winback team gave me an "amazing" offer. Now it has been 5 months that I joined but I have not received the 300$ credit yet! I chatt...

Help

no one here want to apply for a service online where are you fido ,

sunfire1 by I'm a Participant Level 1
  • 715 Views
  • 3 replies
  • 0 likes

Set up service fee

Dear Mr or Mrs. I'm writing to complain about my the bill. I added two lines for my kids in September. I haven't heard from you guys about setup service fee that I have to pay. I tried many times about issues on the chat and called, but I didn't get ...

Hyunah14 by I'm a Participant Level 1
  • 185 Views
  • 1 replies
  • 0 likes

Customer Service Getting Worse

I’m a client for 9 years with 3 lines and in good standing. Everything’s spiralling down south  especially customer service. My frustrations just keep getting worse whenever I deal with their “customer service “. I’ve lost confidence and no longer wa...

LA19 by I'm a Participant Level 2
  • 856 Views
  • 4 replies
  • 0 likes