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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
close my mobile account
hi, I want to close my mobile account but I can't contact you in any possible way presented on the site. the operator does not answer.
Resolved! Transfer of Responsibility - need to go under a family member's account
Hello Moderators, My family member is getting discounts on his account and is willing to add me under his account number. I contacted FIDO chat support and they are asking me to undergo a Transfer of Responsibility process where there may be a $50 ch...
False advertising by Rogers Communications
Googled "pixel 8 pro fido"At the very top of the search result was a row of GOOGLE PIXEL 8 PRO PHONES ALL ADVERTISED AS 24X$26/M ON A TWO YEAR DEVICE PROGRAM WITH FIDO. The SPONSORED advertisement was paid for by Rogers communications. When I contact...
Credit refund
I cancelled my service in December 2023, waiting for credit refund of $54.20 since. It shouldn't be this hard to get my money back which Fido over charged. Such a hassle to keep trying to get a hold of on live chat and phone call. My last conversatio...
Text's sent but not received
My phone has full bars, I've checked the APN, I've reset the cache and rebooted my phone. Nothing seems to work. I can send messages but they are not received by the recipient. I am at a loss with what to do. This occured 3 days ago and it's ongoing...
