Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Plan offer - math doesnt look right
Hi, I am trying to understand the calculation here if I were to upgrade to the new plan. For some reason, the tax amount is a bit different and then the total is way different.
Resolved! Miss info from Customer specialist
I had so many issues from the starting of last extra charges on my bills all the time and then I switched to a different provider recently and there was some extra charges on my last bill and it confused me and tried three customer specialist to ge...
Resolved! I was charged for 411 and taxi calls I never made
I'm a senior and rarely use my phone. My bill is usually $28. This month my bill was $49 because Fido says I called 411 and Taxi a few times. I've never called 411 or for a Taxi so how did this occur? If I hit a wrong button on my phone is there...
Resolved! Cancelled a post-dated activation date of cell phone plan and no confirmation received
I cancelled a post-dated activation date for a cell phone plan over live chat and did not receive ANY email confirmation that the cancellation successfully occurred. How can I be assured that it was indeed processed instead of being charged later on...
Resolved! How can I see the 5 days of roaming that I purchased so I can expense it?
Hi,How can I see the 5 days of roaming that I purchased so I can expense it through my company?
