General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Scammed or hacked with phone upgrade

Hi All,   So on 14th March, someone actually logged in to my account (I guess) and upgraded my existing plan and ordered an iphone 13 pro max for no reason. I already have an S21 with Fido which is under a contract then why would I upgrade my phone? ...

Resolved! Fido Account Hacked! What to do?

Just got notified on my email the following: "We’ve shipped your NEW CPO SLEEVE FIDO, FIDOTRISIM, Fido CPO Warranty Information, Apple iPhone 12 Pro 128GB PACIFIC BLUE and ACTIVATION3 ACTIVATION KIT FOR IN-BOX_WCOC update to you on October 19, 2021"....

Reedman245 by I'm a Participant Level 1
  • 2 replies

Resolved! Extra Charge

Hi,I have been charged $726 for international call. However, my contract says i have 1000 mins for 24 months and my contract will end on April 31,2023.They are saying that your plan is changed. But I signed agreement for 2 years.And i was not being i...

Resolved! Ext Coverage charges from my home

I was sent a message from fido that I have used  most of my ext coverage but I've been using my phone from thesame place I've lived 12 yrs. I was told to contact them to resolve or lose service in 7 days . I did the askjack that was of no help and I ...

cweat283-Me by I'm a Participant Level 1
  • 1 replies

Sudden loss of data

I use an iPhone 10 and very, very, rarely go over my monthly data limit.Reently, one day into my monthly cycle, I got a text saying I'd used up 75% of my data.One minute later, I got another text saying I'd used 90%.And one minute after that, I got a...

liffy1969 by I'm a Participant Level 2
  • 5 replies