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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Non-existent customer service or accountability

I was promised my set-up fee would be waved in store for my first bill. I made the rep Alicia in the Yonge and Eglinton store on March 28th 2022 promise me this. Low and behold the fee was on my posted bill. Contacted the customer support live chat w...

Resolved! Received suspicious text from fido

(STATEMENT FROM FlDO)* : We wish you a happy Easter Sunday! We are presenting aII of our cIients with a $50.00 CAD gift. Find it at : https://bit.ly/50FlDO*Data rates may apply.

ximena999666 by I'm a Participant Level 1
  • 241 Views
  • 1 replies
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Resolved! Huge phone bill because of long-distance calls

Hi guys Need suggestion. I overused my long-distance minutes in fido so they charged me $968+tax more than my bill. It was my mistake :(. My mom is sick in India so I had to make many calls in the last few weeks, initially, we thought she got covid b...

Max_1986 by I'm a Participant Level 2
  • 2161 Views
  • 5 replies
  • 0 likes

Resolved! Cancelled my number, didn't get refund

I have cancelled my fido # and returned back to home country last Jan end, By February during my billing cycle i got  an negative balance which i thought it would be refunded back to original mode of payment but it is not yet reflected still.    I ne...

madhanrajrm by I'm a Participant Level 1
  • 202 Views
  • 1 replies
  • 0 likes

Resolved! Free $50?

Hi. Yesterday I got a text from 1 (778) 668-0275 stating that all Fido's customers will receive a $50 CAD gift. Is this a fraud?(STATEMENT FROM FlDO)* :We wish you a happy Easter weekend! We are presenting aII of our cIients with a $50.00 CAD gift.Fi...

Lune by I'm a Contributor Level 2
  • 2953 Views
  • 1 replies
  • 0 likes