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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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problems for over 3 months - still not resolved!!!!!

I need to get in touch with the office of the president - and why is this so hard to even do??I have chatted, phoned - to supposed managers, as well as gone into stores umpteen times to get this issue resolved. I need to speak to someone who can reso...

SL08 by I'm a Participant Level 2
  • 443 Views
  • 4 replies
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Can i use a expired passport

Can I use a expired passport to activate a SIM card in store for my phone I already have a Fido account I've tried so many different times the guy on the phone said that my passport will work if it has my picture on it even if it is expired can someb...

Troyzerboy by I'm a Participant Level 3
  • 317 Views
  • 2 replies
  • 2 likes

Resolved! Someone Hacked into My Account and Bought a New Phone

Hi there, It seems like someone hacked into my account and purchased a new phone in my name. I'm the only person to have the access to my account, so I'm not sure how did that happen. What would be my next step in this case1) Can these charges be rev...

PeterWong12 by I'm a Participant Level 1
  • 314 Views
  • 1 replies
  • 0 likes

Link mobile account to the existing internet account

Hi, I have a my Fido internet account with the pre-paid mobile account. And recently I cancelled pre-paid mobile acount and change it to the mothly plan. But on the FIDO MyAccount page I still see pre-paid mobile account (cancelled) and could not fin...

nadiya11 by I'm a Participant Level 2
  • 295 Views
  • 2 replies
  • 0 likes

Resolved! Can't reach a live agent

Why is there no option for a live agent @ 1-888-481-3436? I am being overcharged double for my phone, and spent hours going through this with a live agent last Februrary. They corrected the problem for a couple of months, and then doubled my fee agai...

rrtoronto by I'm a Participant Level 1
  • 281 Views
  • 1 replies
  • 0 likes