General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Phone upgrade while Plan change pending

Hello  I changed my plan with a Fido rep and I was very clear that my intention is to wait for best offers till Black Friday to buy a new phone and if the plan is compatible with hardware upgrades. Now when I login to Fido - all my exclusive offers a...

Leolama by I'm a Participant Level 1
  • 1 replies

Trade in cancellation

Hi , I upgrade my phone and trade in my old phn but now I am not satisfied with it and want to cancel it before 15 days . Can I get my trade in phn back ?  

Resolved! Impossible to contact fraud department

Hello, I opened a Fido account online with two lines and purchased two new phones for those lines in the morning on Tuesday, November 16. I received an email Wednesday late afternoon saying that they were getting the order ready (for one of the phone...

frustrated7 by I'm a Participant Level 1
  • 1 replies