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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Stuck on Fido account setup
I have been stuck on account setup with Fido have not been able to use my phone for the past 4 days at this point. I ported my number from Freedom. After hours of being on hold and multiple visits to Fido authorized dealer and to corporate store. The...
Resolved! How to reach Fido Validation team on the phone?
I've been trying to upgrade a phone online and directed to contact 1-888-481-3436 for validation team. After listening to prolonged information, I was still unable to figure which extension was the right one. Finally a customer representative transfe...
Resolved! I'd like to pay my parents' bill before it's due in 2 days but I can't because of authentication!
Hello! My parents and I are currently outside of Canada and I'm the one that usually handles the account and the payments for them but I can't seem to log in to my parents' account to pay even if I know the password since the authentication (was set...
Offes on Mobile device and Mobile plan deals
Hi, I bought my Iphone 15pro 256 gb in September around CAD $1800+ and due to being old customer I got a deal of $45 for 50gb internet data. My friend got same iphone 15 pro 256 gb with only paying around 1200$ from fido with a plan of 45$ for 100gb ...
eSIM issues when scanning QR code on Fido.ca
Upon reviewing my profile and exploring the available options, I find myself in a state of confusion. Specifically, I am addressing the utilization of an eSIM on an iPhone that is compatible with eSIM technology. Fido, similar to Rogers, presents a s...
