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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23922 Views
  • 0 replies
  • 8 likes

Resolved! Stuck on Fido account setup

I have been stuck on account setup with Fido have not been able to use my phone for the past 4 days at this point. I ported my number from Freedom. After hours of being on hold and multiple visits to Fido authorized dealer and to corporate store. The...

Nick1310 by I'm a participant level 1
  • 681 Views
  • 1 replies
  • 0 likes

Resolved! How to reach Fido Validation team on the phone?

I've been trying to upgrade a phone online and directed to contact 1-888-481-3436 for validation team. After listening to prolonged information, I was still unable to figure which extension was the right one. Finally a customer representative transfe...

kkito by I'm a participant level 1
  • 7658 Views
  • 6 replies
  • 0 likes

Offes on Mobile device and Mobile plan deals

Hi, I bought my Iphone 15pro 256 gb in September around CAD $1800+ and due to being old customer I got a deal of $45 for 50gb internet data. My friend got same iphone 15 pro 256 gb with only paying around 1200$ from fido with a plan of 45$ for 100gb ...

Kushdhawan by I'm a participant level 1
  • 390 Views
  • 1 replies
  • 0 likes

eSIM issues when scanning QR code on Fido.ca

Upon reviewing my profile and exploring the available options, I find myself in a state of confusion. Specifically, I am addressing the utilization of an eSIM on an iPhone that is compatible with eSIM technology. Fido, similar to Rogers, presents a s...

Confusedhere by I'm a contributor level 3
  • 924 Views
  • 1 replies
  • 1 likes