Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Pre-authorized payment update
Hello, Do I need to update expired credit card for pre-authorized payment to go though and automatic payment discount to apply please? Thank you,Ying
Resolved! Scammers/phishing texts
902-754-0980 is texting this link http://37.120.239.233 as "FIDO-INC" to Fido cell phone customers to scam them into thinking that they have a credit of $135.60 on their Fido cell phone bill, and getting them toclick their link to a phishing site whe...
please stop the scam texts
I have been receiving an unacceptable number of scam texts. Sometimes two to four a day. All the usual suspects - CRA, Canada Post, the banks...can you please tell me why you cannot filter these out? If I am supposed to discern them as scam, why can'...
Resolved! Phone upgrade
Hi guys,I recentky upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message: It looks like you’ve already requested a device upgrade. Ple...
Resolved! Support for smartwatch plans
Hi Fido, it's 2024 now; any updates on the smartwatch plans follow-up? I noticed Fido has started to support Esim services several years ago, so the smartwatch, which is based on Esim, should be about to come. I mean, even virgin support it(but it ha...
