General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24121 Views
  • 0 replies
  • 8 likes

just switched to fido

registered for direct withdrawal but my number was still being ported over.  will FIDO recognize withdrawing payments on the new number being ported over?

BH15 by I'm a participant level 1
  • 540 Views
  • 1 replies
  • 0 likes

Resolved! Choose to NOT to receive voicemails

As it has been discussed in the community that there are too many spam robot calls nowadays. And Fido seems unable to provide a satisfying solution. Fine. How about solving the case that robot calls end up in the voicemail? Ironically, even I immedia...

peteve by I'm a participant level 1
  • 3851 Views
  • 3 replies
  • 1 likes

SIM Card swap/Account protection and MFA

Hello,  I search my Fido account and cannot find SIM Swap / Account Takeover protection.  When will Fido offer this? All the major USA carriers offer this protection. My company's cyber security department just sent out a mandate that all phones must...

sunjammer by I'm a participant level 1
  • 1103 Views
  • 2 replies
  • 0 likes

Fido sent my bill to collections without any notice

Fido has been overcharging on each of my bills and earlier this year in the month of Jan I tried to figure out why was I over changed and that led to a delay on the payment of that month. It's no strange news to us that their customer service is horr...

ana-d by I'm a participant level 1
  • 569 Views
  • 1 replies
  • 0 likes