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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! 1000 international minutes charged

Hi there,  I have been using fido for almost 3 years now and this month my bill added upto 134.97. I have 1000 international minutes in my plan and I was charged for international calls soon after I used up only 651 minutes. My contract says - 500 ca...

h-i by I'm a participant level 3
  • 16280 Views
  • 15 replies
  • 0 likes

whatsapp: can't receive verification SMS on new phone

Got a new iPhone 15 Pro on Saturday. Ported over my SIM to the new phone... everything works fine: iMessage works, voicemail works, receiving SMS from non-iPhone people works, receiving SMS from various 3rd party providers to verify "it's me" works.....

kh604 by I'm a contributor level 1
  • 1061 Views
  • 2 replies
  • 0 likes

Resolved! SMS to Email as a Fido service

Hi,Is it possible for Fido to provide SMS to email as a service? Concrete case:I am abroad and, starting a few month ago, any onlne transaction using my Canadian cards requires an SMS confirmation sent to my Fido phone number, and I don't feel like p...

bradut by I'm a participant level 2
  • 814 Views
  • 4 replies
  • 0 likes

Resolved! Call backs

Why is there never a call back when scheduled.  No call at all.  How does one get in touch with an actual agent?

mdvanbers by I'm a participant level 1
  • 354 Views
  • 2 replies
  • 1 likes