General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Conference calls not working after iOS 18 update

Hello. My wife's iPhone 15 has had the conference calling function stop working after the iOS 18 update. 18.0.1 didn't fix it either. She has a physical SIM with her unlocked phone. The did thing is, my iPhone 13 with physical SIM has the conferen...

Temporary Suspension cancellation Charge

My phone was temporarily suspended for a period of five months. However, on August 31, two months later, I cancelled it. My bill arrived today and it said "Monthly fee-Service restoral" with a $67.09 charge. Restoral and temporary suspension aren't t...

Ignore the spam posts

The spam posts from India are such a pernicious entity. Unfortunately it's become a cat and mouse game to get rid of them. Maybe if people just move the posts to the cellars by posting a good news story or a hello to everyone it will demote the spam ...