Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Need my money back
Very disappointed I need someone to solve the issue that Fido made for me. I called 5 times now and 've been waiting. Fido took my information and never solve for me. Lots of my time and Fido is not a good company. I am having an issue but no one hel...
Quickly disappearing offers
Today I received an email offer of 125gb data for my phone number. Thirty minutes after I received it, I followed the link, but it bought me to a page with a sad dog saying the page did not exist.A week ago the same thing happened with a different of...
A special offer with a link that doesn't work
Fido keeps sending me an email offer to receive 100gb of data at such and such a price. My phone number is in the email. I follow the link and I am taken to a page where a little dog says sorry, can't find what you are looking for.
Resolved! Escalating a complaint
Hello. I was told by a Fido rep named Enthia via chat that my Fido home service which has always been free, subject to reveal every two years, would be renewed for free for an additional 24 months when the current promo period runs out next week. Bu...
Resolved! Request of help
Dear Fido Team,My name is Yolaine Cisneros, and my husband and I have been your clients since we arrived in Canada last October. During these months, we have always received excellent service, and I have expressed my satisfaction in each survey I hav...
