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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Misleading prices from Fido rep
I received a text message from a Fido representative at 618 Sheppard Ave W, Toronto saying that I was eligable for an upgrade. I responded saying i was interested in an iphone 15 pro. He responded saying the price would be $25/ month as long as we r...
Really pissed off at the service
I had called in October 2023 to get my account cancelled. Fido did not process the request and kept charging until January 2024. Then I called in January 2024, they said they cannot see any request for cancelling the account. After a few couple of ho...
HOLD TIMES ARE RIDICULOUS!!!!!
I've been on hold for over an hour and a half - this is insane! Who is running this company and why do they think this is at all acceptable? Horrible, Horrible Company!!
Unjustified Balance on Account
Hi Fido representative,I am reaching out to address the matter of the outstanding balance on my account and to work towards a resolution. Below, I have outlined key points that I believe are crucial for our discussion:Acquired Fido SIM on August 18, ...
unable to reach customer service for billing questions
I was not able to reach customer service representative from billing department. please help here. I have received unexpected billing charges and want to clear up on the same. Thanks.
