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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23972 Views
  • 0 replies
  • 8 likes

Resolved! Where is your customer service? Please help!!

Hello,I am currently getting ghosted by one of your customer service representatives on the sms service.  His name is Mohit.  He said he would resolve my issue and now is not responding, it has been 45min and going.   I have taken screenshots of all ...

SerenityNow by I'm a participant level 1
  • 632 Views
  • 1 replies
  • 0 likes

Resolved! Return my Fido phone now!

Good day,          My Fido phone ordered on Fido.ca got shipped to me in late January however I would love to return it at this time.Who do I contact to get this started? I am aware that there's probably a time window for return and I would love to g...

Hhhmk by I'm a participant level 2
  • 550 Views
  • 1 replies
  • 0 likes

Resolved! Refund

I have received two fido refund texts in th last week of around 75 dollars could it b a scam?

Cap254 by I'm a participant level 1
  • 670 Views
  • 1 replies
  • 0 likes

Bad customer service.

I've been dealing with this issue for two months now! I get a new phone in December they cancel it then suspect me of fraud. Didn't let me know either had to find out myself. I called got that issue fixed now when I had made the purchase for a new ph...

Skycameron by I'm a participant level 1
  • 413 Views
  • 1 replies
  • 0 likes