General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24178 Views
  • 0 replies
  • 8 likes

Resolved! Phone says International Messaging Included.

My phone says I have International Messaging Included, does this mean I can send messages to the states? I got charged for a call to the States last month, so I'm a bit confused. If It doesnt mean I can send the messages charge free, how much is the ...

Deaganreagan by I'm a participant level 1
  • 1564 Views
  • 1 replies
  • 0 likes

Let's talk loyalty Plans and Programs

I've been with Fido for a long time. A really long time for today's mobile customer profile- 25+ years. Unfortunately, I still am being offered plans that are available to every newbie on the street. I suppose there is plenty to debate about why I've...

WhatsApp registration

"If you still haven’t received your code after 24 hours and are unable to verify your account, contact your mobile provider for additional information" I have been trying to complete my registration for WhatsApp for months. This is the only solution ...

Zahra08 by I'm a contributor level 1
  • 2139 Views
  • 4 replies
  • 0 likes

Resolved! Free 10GB Data Offer via SMS

I just received a text from Fido that I have an offer for 10GB free data for the coming 15 months totally for free, no strings attached and no extra charge. Is this real? I clicked the link and was wondering if it has been applied to my number with n...

Rico92 by I'm a participant level 1
  • 11854 Views
  • 6 replies
  • 3 likes

Resolved! Fido Credit Ops Scam email?

Can someone from Fido tell me whether this is real or not? I contacted customer service but I couldn't find an account number that ends in 7980 under my name.  Also, if I have cancelled my account, how am I supposed to make the payment? edit: email i...

SCR-20240425-stjo.png
Sunny_C by I'm a participant level 1
  • 1201 Views
  • 1 replies
  • 0 likes