General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24041 Views
  • 0 replies
  • 8 likes

Roaming charges

I was charged 15$ every day while on vacation for roam as home service but not even using my phone oncewas told by customer service that I had to remove the SIM card or switch to airplane mode never had this before, only if I in fact used my phone I ...

Asherzvi2017 by I'm a participant level 1
  • 448 Views
  • 1 replies
  • 0 likes

My line cancelled

Hi,Suddenly my fido line cancelled and when i contact they are saying because of fraud. I called fraud department. They forward to voice message. I sent voice message they dont call me..i have never seen something like this in my life.What fraud? Who...

theboss1453 by I'm a participant level 1
  • 548 Views
  • 1 replies
  • 0 likes

Resolved! Freeze my Fido account!

HelloI am planning for long trip outside Canada and I am not going to use my number, is there any way I can but my Fido account on hold, or freeze my membership/ payments for few months until I comeback ?