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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Backorder Information
Hello, I ordered a Galaxy S20+ a week ago, and didn't receive any information about my device order until today, when I was notified that it was on back-order. There was no information provided about the status of the order, however, and it seemed to...
Resolved! TFA forced upon me, SMS verification not working
Two factor or multifactor verification (whatever you want to call it) was recently forced upon me. There's no way to opt-out. If choose to disable I can't access my account.Only email verification works. I tried different SMS numbers including VOIP. ...
Account number
I can't find my account number. Its censored in the welcome email and *28 just tells the balance remaining or paid.
Resolved! Is the $15 basic plan available to existing customers if requested in store
Is the $15 basic plan available to existing customers if requested in-store? I know it is one of the plans required by the CRTC, but I wonder if it is available for an existing customer if I want to use less of my service in the future. In addition, ...
Signed up to Fido, no tracking number for phone after 10 days, apparently a fraud issue, unable to contact Fraud services
I signed up to Fido mobile services plan online on February 7. Ordered a pre-owned phone along with a plan. I expected the phone to be shipped within 2-5 days. On February 14, decided to request an update by live chat since no tracking number was pro...
