Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
App
I cant se3m to see any activity or billing details on my phone app. I have spoken to customer service more than 5 times nobody seems to help
Resolved! I want to make formal complaint to the Ombudsman
Hello,I need to make formal complaint to the ombudsman office urgently. I read some of the posts in the Fido community and noticed that the office of the president can solve the issues before reaching out the ombudsman office.As such, I need direct c...
Rep couldn't answer my question, just hung up...
How annoying, the rep I called couldn't find a solution to my problem so she just hung up... I hope Fido will follow up on this, what a nonsense practice when someone already spent 40 minutes waiting on the line just to have to call again. I want to ...
Resolved! Unjustified bill increase in 2024
Hello,I'm a student and I came to Canada a few years ago. I decided to get Fido as it had the most student friendly offers and was the nearest to me when I came here for the first time. I own my phone and have a post-paid plan that only requires call...
Resolved! Receiving texts or voicemail while abroad - do not want to incur charges
I will be travelling for 2 months so paying $15/day for Fido Roam is not an option. Do I understand correctly that I WILL be charged roaming rates if I RECEIVE a text, SEND a text or RECEIVE a voicemail while away? If I have my phone on airplane mod...
