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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24160 Views
  • 0 replies
  • 8 likes

Resolved! Service fee never waived

I was told by the Sales person when we set up our 2 lines the service fees would be waived. He said when I get my first bill it will look much higher but not to worry as it wont actually be charged this way. So I waited.. the charge went through at $...

Lisaa by I'm a participant level 1
  • 1039 Views
  • 1 replies
  • 1 likes

CAN'T RECEIVE CALLS SOMETIMES

I am not receiving some calls on my phone and they are going directly to voicemail. I missed my job interview due to this issue.It is not as if I'm not getting any calls at all. I'm receiving some and not receiving some others.

Alen2001 by I'm a participant level 1
  • 754 Views
  • 1 replies
  • 0 likes

Resolved! Additional number on my account

I logged into my account and I'm seeing an additional phone number registered to my name.I only have 1 phone and 1 phone number so why are there 2 showing? 

Tkeyana by I'm a participant level 1
  • 1017 Views
  • 1 replies
  • 0 likes

Hello,

Hello I am Amanda I am posting here is because I just had fraud on my bank account on May 1st and bank is doing a investigation on it that said. I do not have a device protection at all its a waste of time to have and haven't had it in over a year no...

Amanda34 by I'm a participant level 1
  • 1041 Views
  • 1 replies
  • 0 likes

Cant upgrade online

Ive been trying to upgrade my device online and it keeps giving me this message when I try to upgradeWe're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436) Ive tried diff...

ricky44 by I'm a participant level 2
  • 6759 Views
  • 13 replies
  • 0 likes