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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23545 Views
  • 0 replies
  • 8 likes

Resolved! Implications of cancelling a phone plan with Fido

Hello,I do have some related questions about the implications of cancelling a phone plan with Fido.1. Could I keep the same number if I cancel with Fido and contract with another phone company in Canada?2. Would I be charged a fee for cancelling the ...

yolaine41289 by I'm a participant level 3
  • 602 Views
  • 1 replies
  • 0 likes

Deleted eSIM - Can a new eSIM be emailed to me?

Hello everyone, I opened a new line and activiated the eSIM via the Fido website. After activiation I was having some issues with SMS so I thought I'd delete the eSIM off of the phone and re-add it. But it looks like I could not re-activate the same ...

Ellickli by I'm a participant level 1
  • 588 Views
  • 1 replies
  • 0 likes

Talked with Rogers customer agent by Fido chat??

Hi Team,  Around 12:00, I talked with Fiod agent (not sure from fido/rogers) to ask is there special offer for me. After he/she realized I am loyalty customer, he/she told me he/she will transfer to me the loyalty program to check.Then I waited 1 hou...

Resolved! Fido Charged more than the agent ensured

Hi,    I am very distafied with todays incident what happened with me. I ordered a new Iphone 15 Pro Max 256 GB Natural Titanium. Order was done thorough live chat agent. That time agent ensured if I pay $359 as down payment I will get the deal for $...

farjna by I'm a participant level 1
  • 246 Views
  • 1 replies
  • 0 likes