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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! When will Fido support multi factor authentication via app?

Multi factor authentication is a widely accepted method to improve online security beyond userid/password. It involves generating a unique code in addition to userid/password. The code can either be generated via an app (ex: Authy, Google Authenticat...

kcpublic by I'm a Participant Level 3
  • 194 Views
  • 1 replies
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Multiple credit checks

I selected a pre owned phone for my brother in law under a new account who's moving here and the phone options I wanted was not available for shipping to my address, which occurs at the last step. This happened multiples times and there is no way to ...

Judy13 by I'm a Participant Level 1
  • 178 Views
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Resolved! Roaming Charges inside Canada 🍁

This post is to see how many people had the same issue as me. I did travel to Morden (is close to border but still Canada, received 2 calls while was there. Between 2 and 3, them we decide to go to US and crossed the border around 4:05 (we had to pay...

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MirandaJana by I'm a Participant Level 1
  • 261 Views
  • 1 replies
  • 0 likes

Voice Mail

For some reason my incoming calls are immediately going to voice mail after 1 ring.  How do I change that to 5 rings or more ?

trendnet by I'm a Participant Level 1
  • 97 Views
  • 1 replies
  • 0 likes