General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! How to access SMS History

I am aware that you can access call history, but I need to know at the bare minimum the number of outgoing texts I had made. Ideally, I would also like to access this data but I assume that is not possible.  Please advise if there is a method to reca...

deserteaglev by I'm a Participant Level 1
  • 4 replies

Resolved! Refer a friend

HiiI refer a friend in starting of april, its been three months i didn't get the discount of $50. This is the policy that in 90days everyone get their discount and this amount will be reduced from account. Please check it out and provide my discount....

Resolved! Can't send out text messages but can receive - Fido

Hi,    I just got my Fido contract on February 4th on a Samsung A8 and while I can receive texts, I have never been able to send out any. I have gone through forums and tried checking the message center number - it's +15149931123 as I believe it shou...

mjaysworld by I'm a Participant Level 2
  • 5 replies

Resolved! Roaming Charges

Hello, I'm traveling to France. I switched my phone to the airplane mode before leaving Toronto.  Upon arriving in Paris, I opened my phone to use the Internet. Suddenly, I received an SMS saying "Welcome abroad! You've got a Fido Roaming....". It sa...

whitney99 by I'm a Contributor Level 1
  • 6 replies

Resolved! Long distance waiving charges

Hi, I saw some posts but it is not clear to me the long distance waiving being done so here is my question: I'm in Canada and I have a post paid plan. If I call another country: (i.e. Brazil, Spain), will those long distance fees be waived?  Thanks!

Ogeid85 by I'm a Contributor Level 1
  • 10 replies