Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
why is cell phone rate going up even thought i am under a contract ?
Hello Fido I been a customer for over 10 years. Always pay my bill on time never missed a payment. dont belive me look at my account. My last bill i just payed says my rate for my plan is 65$. Today in the app and web site says my current rate is 68$...
Fraud Prevention No Answer or Returned Calls
I setup 2 phone lines earlier in the week. The day after it said "cancled" so I talked with support, they told me it was put on hold and I was to contact Rebecca at Fraud Prevention. Everytime Ive called this week I get no anwser, left a message and ...
unfair pricing plan for long-term customers
I would like to ask the managers at Fido if long-term customers hold any value for them. All the offers provided for Black Friday or Back-to-School seem to be aimed solely at attracting new customers, with no plans or incentives for existing ones!!!!...
Bring your concern to our management team form is not working
In "Bring your concern to our management team form" page, I have entered all mandatory fields in "Resolve your concern" but it cannot be submitted. How to resolve it?
Unable to Upgrade phone
I have a phone plan with fido currently and i brought my own device. I've had my plan for over a year now and im wanting to upgrade my phone but whenever i try i get multiple errors. I have no owing balance and I either get the "Sorry! Something Went...
