OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Service message free data
I got a text with a link saying I could get an extra 10 Gigs of data free each month. It looks official but I'm wondering if it's fake. Anyone else get this? It was sent from a four digit account 4745 is this legit?
Can Fido actually deny you a plan that is avaiable under your account
So Fido gets stranger day by day. They have a plan that is 10 GB for 33/mo. This plan is on offer under by accout that has 4 lines all on a month to month basis without contract. However since some of then are very old llines they offer very low da...
Resolved! Trade-in credit not applied to my bill
HiI traded-in my old phone back in early June and still has not received my trade-in credit on my bill after 3 billing cycles. Where can I get help on this issue?
Resolved! Account hacked in 2022 and still causing problems
So as mentioned my account got hacked on the 21st of April 2022 , the hacker ordered a phone in my name and thankfully I was able to refund it and get my money back along with account after changing passwords. However now the phone upgrade history is...
Resolved! I was told that there would be no activation fee
I chose fido over virgin cause its store was closer to my plcae and they told me that even the activation fee would be waived. The extra money i had to pay for the first month only must be 2-5$ they said. I paid my bill on 18th sept which was due 19t...
