General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Service message free data

I got a text with a link saying I could get an extra 10 Gigs of data free each month. It looks official but I'm wondering if it's fake. Anyone else get this? It was sent from a four digit account 4745 is this legit?

Resolved! Trade-in credit not applied to my bill

HiI traded-in my old phone back in early June and still has not received my trade-in credit on my bill after 3 billing cycles. Where can I get help on this issue?

Kche by I'm a participant level 1
  • 1 replies

Resolved! Account hacked in 2022 and still causing problems

So as mentioned my account got hacked on the 21st of April 2022 , the hacker ordered a phone in my name and thankfully I was able to refund it and get my money back along with account after changing passwords. However now the phone upgrade history is...

Alpos by I'm a participant level 2
  • 2 replies

Resolved! I was told that there would be no activation fee

I chose fido over virgin cause its store was closer to my plcae and they told me that even the activation fee would be waived. The extra money i had to pay for the first month only must be 2-5$ they said. I paid my bill on 18th sept which was due 19t...

Strazci by I'm a participant level 1
  • 1 replies